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Guest Service Representative

posted May 21, 2019

Hampton Inn & Suites Clayton/St Louis-Galleria Area
Saint Louis, MO
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Become part of one the most recognized hotel brands and grow with one of the largest hotel management company in the world
739366 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Hampton Inn & Suites Clayton/St Louis-Galleria Area

216 North Meramec Avenue
Saint Louis, MO 63105

(314) 727-0700

106 Room Hotel

hamptoninn3.hilton.com

Our Hotel

The only Hilton branded hotel in the chic, suburban community of Clayton, Missouri, the Hampton Inn & Suites Clayton/St Louis-Galleria Area hotel is only 12 minutes from Lambert International Airport. Clayton's convenient access to several interstates and major arteries place it within minutes of almost anywhere in the region. Our hotel is within walking distance to the premier business district - home to several Fortune 500 companies.

Every morning, wake up to Hampton’s free hot breakfast buffet, featuring freshly baked waffles and hearty oatmeal with toppings. If you’re in a rush, grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Unwind in a bright and spacious guest room at this Clayton, MO hotel. Watch HD channels on the 42-inch TV, check emails with free WiFi, work comfortably at the desk and get a great night’s sleep in the clean and fresh Hampton bed®. Choose an inviting suite for great views and more space and amenities, including a refrigerator and microwave.

Buy snacks and essentials in the 24-hour Suite Shop®. Enjoy free tea and coffee 24 hours a day in the welcoming lobby and ask our friendly staff about things to do in Clayton, Missouri. Swim in the sparkling mineral waters of the indoor pool or energize with modern exercise equipment in the fitness center. Plan a meeting for up to 50 people in the 850 sq. ft. meeting room and take advantage of useful services in the 24-hour business center.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.