This position is centered around guest service and requires genuine care for the guests. The guest is to be made feel welcome and comfortable at all times. Housekeeping functions consume approximately 65% of the attendants’ day, along with the ability to service and help several guests at one time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Provide continuous guest service and anticipation of guests’ needs.
•Represent 1 Hotel in a professional manner.
•Present a professional, friendly demeanor to all guest.
•Adhere to Hotel Standards of grooming and performance.
•Must maintain full extensive knowledge of All Spa, Wellness and Salon services.
•Upkeep cleanliness of spa locker rooms and grooming stations.
•Maintain cleanliness of all guest dry and wet areas.
•Stock and maintain hospitality stations.
•Serve and assist waiting guests with beverages and refreshments.
•Assist and guide guests to the necessary stations prior to any services scheduled.
•Ensure all guests are treated with genuine care and comfort.
•Maintain proper linen pars on a daily basis.
•Stock linen closets and supervise guest lockers.
•Maintain cleanliness of linen areas.
•Perform any task deemed necessary by management.
•Other duties may be assigned.
•The Spa facility opening and closing procedures must be performed according to the working schedule and standard operating procedures.
•Ensure Spa and locker areas are fully stocked with amenities, linens, beverages and all accessories.
•Monitor presentation of relaxation area continuously.
•Assist and guide guests around locker area and Spa facility.
•Be knowledgeable of Bamford treatments and services available in the Spa.
•Promote Spa services to guests in an attempt to achieve overall Spa revenue targets.
•Hourly shift clock in/out procedures must be practiced and adhere to strict overtime policy presented by Spa management.
•Assist in storeroom organization and cleaning.
•Perform any other duties assigned by the Spa Manager, Spa Director and/or Manager on duty. Never be without something to do.
•Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic personality.
• Individual must meet all grooming standards as detailed in the 1 Hotel handbook.
About 1 Hotels
As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.
* Participate in hotel sustainability initiatives such as recycling, waste management and employee activities.
* Enliven the 1 Hotels sustainability culture by highlight sustainabile amenities and design features while engaging with guests, recommending nature inspired activities that promote health, wellness and #daylife and sustainable sourced food establishments that offer organic, local and/or seasonal food."
1 IS ABOUT NATURE - Sustainability and Conservation at 1 Hotels at South Beach
Our goal is to celebrate all that is beautiful, natural and pure ---- and inspire us to live a more natural life. We want 1 Hotels to be the experience that encourages people to live well, do better, and connect with our environment, ourselves and others in a deeper, richer way. We are minimizing the impact to our environment in many different areas. There is no use for plastic bottles because we have triple filtered water for our guests. With sustainability and conservation in mind, 1 Hotels South Beach was built using sustainably harvested beetle kill pine. Our clothes hangers are made out of recycled paper with soy based ink. We focus on being more than a brand, but a cause.
Additional information can be found at www.1hotels.com.
Some benefits of working with us at 1 Hotels South Beach
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:
• Retirement planning - a great 401(k)/retirement savings plan
• Work life balance: Paid Time Off, Holidays (Earth Day is a holiday)
• Pre-tax benefits to encourage commuting, and even free bicycle parking
• Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
• Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel
• Our hotel is in the historic and world famous South Beach area of Miami, directly on the Atlantic Ocean
• More Wellness – A great partnership with Soul Cycle right next door. Take as many spinning classes as you want. Yes for free!
• We encourage walking along the beach before or after work as a way to take in the exceptional beauty of our beaches and ocean
• Career advancement, in-house training, cross-training, specific certifications to ensure “5 Star” standards are met, special projects
relating to brand awareness / messaging and education assistance
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Able to communicate with both hotel clients, spa director, staff members, in house guests and the general public.
•Must be a self-motivator as well as a team player.
•Ability to be flexible with work schedule including late nights, weekends, and holidays.
•Must be able to identify defects in the spa and resolve.
Educational and Required Skills:
Housekeeping or spa experience required
The physical demands described here at representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•The employee frequently is required to walk and stand.
•The employee must regularly lift and/or move up to 50 pounds.
•Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
Your South Beach hotel retreat is inspired by 600-feet of beach on the Atlantic Ocean. Designed for comfort, using reclaimed materials, it is one-of-a-kind, naturally.
Thoughtful touches bring nature into your expansive room with reclaimed woods, ocean views, custom hemp-blend mattress by Keetsa and 100% organic cotton sheets.
Swim, sun and recharge on 600 feet of white sand beach at the Beach Club. Relax on a waterside daybed with full-service cabanas at one of two ocean-side swimming pools, or the adult-only 1 Rooftop pool.
1 Hotels offer everything you need for your business functions, wedding or celebrations, including unique meeting spaces, state-of-the-art technology, turnkey event planning, menus by an experienced Culinary team and private events available in Beachcraft with menus by chef Tom Colicchio.