The Reservation Manager position reports directly to the Director of Revenue Management. The position supports the Director of Revenue Management by coordinating the daily Revenue Management tools and processes. The primary functions of this position include data collection, data entry, and maintenance of Revenue Management tools. This position also requires financial forecasting and conducting strategic analysis of data to gain experience in the hotel Revenue Management field and assist in developing and implementing revenue strategies for the hotel outlets. Additionally this position will assist in the daily review of hotel inventories to implement rate strategies. The position may also perform light administrative support including photo copying, filing and report distribution.
Prepares and distributes daily, weekly, and monthly reports to include pickup, segmentation, and channel production, and call/web stats.
Required Knowledge, Skills, Abilities:
SKILLS AND APTITUDES: Demonstrated ability to train staff and ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.
PHYSICAL DEMANDS: Sits at desk or in meetings approximately 85% of shift. Stands/walks approximately 15% of shift. Heavy use of phones, daily. Uses personal computer approximately 85% of shift.
Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.
The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.
Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.
Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.
Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.