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Room Attendant

posted December 14, 2019

Hilton Los Angeles/Universal City
Universal City, CA
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The Hilton Universal is looking for a Room Attendant to join our amazing Housekeeping Team. Hilton is ranked by Fortune Magazine as a Best Place to Work in the United States! Please read the information below, submit your application, and come join the Hilton family!
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About This Job

What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

JOB OVERVIEW:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

DUTIES AND RESPONSIBILITIES:

  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.  May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
  • Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.
  • May have turndown duties.
  • Participate in our recycling programs and procedures

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing approximately 200 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling,

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and team members.
  • Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
  • Basic Computer knowledge ( ie, being able to operate the computer without supervision)
  • Basic to intermediate hospitality vocabulary is used while interacting with guests, and team members

Basic:

Making small talk

Survival basics

Knowledge of basic hospitality vocabulary

Intermediate

Safety and Hygiene terms

  • May be required to work nights, weekends, and/or holidays

NO CALL'S OR WALK IN'S PLEASE!!!

Compensation: $16.63

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About This Employer

Hilton Los Angeles/Universal City

555 Universal Hollywood Drive
Universal City, CA 91608-1001

(818) 506-2500

495 Room Hotel

www3.hilton.com

At A Glance

Situated just a block away from the entrance to Universal Studios and minutes from Hollywood, the Hilton Los Angeles/Universal City hotel is perfect for travelers looking to explore some of Los Angeles’ greatest attractions. All guest rooms and suites feature attractive decor and have high-speed internet access. The hotel employs a multi-lingual staff, including Mandarin and Spanish.

Keep up-to-date with work at any time in the 24-hour business center. Have a Hollywood wedding in the 16,000 sq. ft. Sierra Ballroom, or hold conferences and meetings in the hotel’s 32,000 sq. ft. of function space. Take a swim in the large outdoor swimming pool and relax in the whirlpool, or keep fit in the modern fitness room, fully equipped with cardio and weight machines. Enjoy local cuisine in the Café Sierra hotel restaurant, which offers California, Continental and Chinese cuisine in a modern, brightly lit setting.