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Assistant General Manager

posted May 23, 2019

Hyatt Place & Hyatt House Charleston/Historic District
Charleston, SC
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724159 l

About This Job

SUMMARY

The major responsibility of this position is to oversee some of the major hotel departments, Front Office, Housekeeping, and Security.  Therefore a significant portion of time will be spent moving around the property listening and speaking to guests and employees.  The AGM manages the hotel’s overall operations through maintaining established cost and quality standards, and developing and retaining employees.

SUPERVISORY RESPONSIBILITIES

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction.

  •  Selects qualified employees and provides orientation and training.
  • Conducts employee meetings and counseling sessions in order to maximize employee morale and productivity and foster a sense of community.
  • Determines and communicates standards of performance to employees.  Evaluates employee performance on a regular basis and recommends salary increases as appropriate.
  • Develops employees to maximize potential and prepare for future promotional opportunities and counsel employees on career development.
  • Insures that disciplinary action is taken as required ensuring consistency, fairness and respect within framework of established guidelines.
  • This position makes the hiring and firing decisions of their employees with the approval of senior management.  

SUPPORTIVE FUNCTIONS:

  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, wage and health laws
  • Serves as a leader for hotel employees
  • Participates in corporate activities and meetings, as requested
  • Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Ability to perform critical analysis
  • Ability to manage extensive amounts of information and provides constructive feedback/direction
  • Extensive knowledge of hotel operations, food & beverage, human resources and hotel financial processes and analysis
  • Excellent written skills sufficient to produce communications that properly reflects the jetBlue Lodge image
  • Excellent communication and presentation skills
  • Considerable ability to listen effectively
  • Ability to work independently or as part of a team
  • Ability to delegate,  manages and organizes projects and establishes priorities consistent with company objectives
  • Ability to effectively deal with owners, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints
  • Ability to effectively lead team of professionals
  • Four year college degree or previous experience in the hotel hospitality field required
  • ServSafe and TIPS certification required
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About This Employer

Hyatt Place & Hyatt House Charleston/Historic District

560 King Street
Charleston, SC 29403

(843) 414-4900

304 Room Hotel

Managed by

About Us

Hyatt Place Charleston/Historic District

The Hyatt Place Charleston/Historic District is the perfect place to stay on your trip to Charleston, South Carolina. Explore the sights, shops, and restaurants of this historic city while experiencing the exceptional, personalized service you expect from Hyatt. Located in the bustling Upper King neighborhood, Hyatt Place Charleston/Historic District puts you just steps away from all Charleston has to offer!

The Hyatt Place Charleston/Historic District shares a roof with Hyatt House Charleston/Historic District and both offer Hyatt guests an array of appealing amenities. You’ll find everything you need for a relaxing, enjoyable stay right here.

https://www.hyatt.com/en-US/hotel/south-carolina/hyatt-place-charleston-historic-district/chszh

Hyatt House Charleston/Downtown

Once again named the #1 city in America, our Charleston - Historic District Hyatt House offers a contemporary and innovative experience. We are centrally located in the heart of the Upper King Historic District with over 30 bars and restaurants less than a 10-minute walk away. Convenient access to beautiful beaches, iconic attractions, and unique festivals make our hotel the ideal home away from home.

https://www.hyatt.com/en-US/hotel/south-carolina/hyatt-house-charleston-historic-district/chsxh