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Front Desk Part-Time

posted May 27, 2019

Suburban Extended Stay Hotel Triadelphia
Triadelphia, WV
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744424 l

About This Job

Summary:

You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Also our desk agents do laundry at this extended stay hotel. The laundry room is connected to the front desk area. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.

What you will be doing

  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.

The ideal candidate for this position

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay

Compensation: depends on experience

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About This Employer

Suburban Extended Stay Hotel Triadelphia

40 Robinson Drive
Triadelphia, WV 26059

(304) 547-1037

120 Room Hotel

www.choicehotels.com

Managed by

SUBURBAN EXTENDED STAY HOTEL

The award-winning Suburban Extended Stay® Hotel in Triadelphia near the Wesbanco Arena and the Wheeling Island Casino and Racetrack offers a simple, pleasant and affordable solution to longer-term housing needs.    

You’ll find plenty of other local sites, activites and attractions to check out near our pet-friendly extended stay Triadelphia hotel like: 

  • Oglebay Resort and Conference Center
  • The Highlands
  • West Virginia Independence Hall
  • Wheeling Jesuit University

Will meet your needs with hassle-free registration and a safe, clean place to stay at an affordable price. Amenities include: 

  • Free WiFi
  • Exercise room
  • Business center

When you’re ready to settle in for the night, our spacious, smoke-free guest rooms feature standard amenities along with kitchenettes that feature microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes. Every room also comes with a desk and hair dryer, along with an iron and ironing board.