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Food and Beverage Supervisor

posted July 12, 2019

Courtyard Louisville Downtown
Louisville, KY
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About This Job

The Food & Beverage Supervisor is responsible for planning and supervising the dining arrangements at the hotel. The Food & Beverage Supervisor assists in overseeing the food and beverage operations to provide good quality service, food and beverage presentation and guest experience.

**Must be able to work all shifts including: 2nd, 3rd, weekends, and holidays

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of: a) All liquor brands, beers and non-alcoholic selections available to Room Service. b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. c) Designated glassware and garnishes for drinks. d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. e) Daily menu specials, 86'd items. f) Guest room layout, locations and room numbers/names. g) Manual system procedures. h) Daily housecount, arrivals/departures, VIPs. i) Scheduled in-house group activities, locations and times.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager.
  • Requisition linens/skirting required for business and assign staff to transport such to Room Service.
  • Ensure that assigned staff has reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff.
  • Assign work and side duties to staff in accordance with departmental procedures.
  • Communicate additions or changes to the assignments as they arise throughout the shift.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies.
  • Inspect table/set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.
  • Ensure that all orders are delivered within designated timelines.
  • Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
  • Organize, coordinate, direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties in accordance with departmental standards.
  • Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor.

Education & Experience:

High school graduate or equivalent vocational training certificate, some college. At least 5 years’ experience in F&B industry and at least two years’ experience in a supervisory capacity. Micros and Delphi knowledge useful. Must have good understanding of the English language. Good verbal and written communication skills. Provide excellent customer service and maintain a professional demeanor. Compute basic arithmetic. 

** Minimum 21 years of age to serve alcoholic beverages.**

Computer Skills: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems such as MICROS is required.

Certificates & Licenses: Certificates/licenses in order to meet all compliance standards required.

Other Requirements: Extensive Knowledge of Food & Beverage Operations within a hotel environment, including all laws and regulations related to these operations. The capacity to create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.

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About This Employer

Courtyard Louisville Downtown

100 South Second Street
Louisville, KY 40202

(502) 562-0200

140 Room Hotel

www.marriott.com

Discover Louisville from our downtown hotel

The newly renovated Courtyard Downtown Louisville is located in the heart of the city. At the corner of 2nd and Main, we are directly across the street from the KFC Yum! Center, home to the University of Louisville Cardinals. We are also just blocks from the KY International Convention Center, the waterfront and 4th Street Live entertainment district. Also nearby are the Louisville Slugger Museum, the Louisville Zoo, and Churchill Downs, home of the Kentucky Derby. Enjoy University of Louisville Athletics while staying in our hotel. We offer inexpensive attached garage parking, motor coach parking for groups and complimentary airport shuttle to/from Louisville International. When planning your next event, our banquet space can effortlessly accommodate up to 75 guests.