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Front Desk Agent

posted July 28, 2019

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel
Costa Mesa, CA
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About This Job

The ideal Front Desk Agent candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

Job Requirements

  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Interacting with team members in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving guest complaints and compliments in a professional and courteous manner
  • Listening and responding to guest inquiries using a positive, clear speaking voice
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • High school degree or equivalent
  • Strong computer skills
  • Pleasant telephone demeanor
  • Opera/Fidelio experience preferred
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings, weekends, and holidays

        Physical Requirements

  • Ability to stand for entire shift

  • Ability to type, standing upright for entire shift.

  • Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects

  • Must arrive to work well groomed, with pristine hygiene, and professional attire

    Mental Requirements

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately

  • Must work well in stressful, high pressure situations

  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

  • Must be at listening to, understanding, and clarifying issues raised by co-workers and guests

  • Must be able to work and understand financial information and data, and basic arithmetic functions

  • Must maintain composure and objectivity under pressure

    Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team


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About This Employer

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel

3350 Avenue of the Arts
Costa Mesa, CA 92626

(714) 751-5100

Managed by

AVENUE OF THE ARTS COSTA MESA, A TRIBUTE PORTFOLIO HOTEL

As a Tribute Portfolio hotel, we break beyond the typical hotel experience with eclectic arts-inspired design, inventive culinary creations and an ideal location in the Theater and Arts District close to fashion-hub South Coast Plaza. We celebrate the very best in human expression. And by doing so, create the perfect space to be the very best expression of yourself.  Beyond captivating design, enjoy social scenes and sincere service dedicated to helping you make the most of every moment.