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Front Desk Supervisor

posted May 30, 2019

Hampton Inn Oakland Downtown-City Center
Oakland, CA
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Front Desk Supervisor at Brand New Hampton Inn Oakland Downtown - City Center (Kaiser Insurance Provided)
767740 l

About This Job

At Ridgemont Hospitality, we do what we love, and we love what we do. Come join our growing team!

Ridgemont Hospitality is a San Francisco Bay Area-based hospitality development and management company with a rich history, over three decades of experience, and a commitment to service. We have a passion for excellence in developing and operating award-winning hotels that exceed the needs of our guests as well as providing an excellent place for team members to grow and advance their careers.

Our team members contribute to our inspiring culture, receive stellar recognition, have valuable experiences, and a supportive work environment. They have the space to take initiative, receive positive communication, get mentorship, and have fun. We believe in creating a winning culture that drives results and engagement from our staff.

Benefits

  • $15.00/ hour + Kaiser Insurance Provided
  • Team Member Hotel Discounts
  • Paid Time Off
  • Birthday pay
  • Name mentioned in review incentive
  • Company Events
  • And much more!

Purpose of the Position

We believe in 100% guest satisfaction. We accomplish this by being responsible for the guest’s first impression. The Supervisor is responsible for greeting guests in a polite and respectful manner. The Supervisor is also responsible for assisting guests with any needs, including but not limited to, checking guests in and out of the hotel, answering guest questions, assisting with luggage, and answering the hotel phone. It is very important that if a guest has any discomfort during their stay, which it is resolved prior to them leaving by showing empathy and doing what can be done within company guidelines to make the guest happy. Ultimately, you will help create a pleasant and memorable stay for our guests. The Host reports to the Assistant General Manager.

Responsibilities of the Position

  • Resolve guest complaints, ensuring guest satisfaction and issuing service recovery when warranted.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times by demonstrating an empathetic approach to guest service.
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room rates, special packages and promotions.
    • Daily house count and expected arrivals/departures.
    • Scheduled daily group activities.
    • Service standards and specific hotel policies.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within three rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify guest length of stay, rates (as applicable).
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes, packages and correspondence.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Complete daily checklist.
  • Process all checkouts.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
  • Inventory monitoring of suite shop goods and restock items as necessary.
  • Complete Expedia and Booking.com commission review prior to submission dates.

Please email any questions to Nick Bohlender, Regional Manager of People & Culture, at nick@rhospitality.com 

Equal Opportunity Employer M/F/D/V

Compensation: 15 + Kaiser Insurance Provided

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About This Employer

Hampton Inn Oakland Downtown-City Center

378 11th Street
Oakland, CA 94607

121 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the brand new Hampton Inn Oakland Downtown-City Center, located in the heart of Oakland’s vibrant and booming downtown on 11th Street and Franklin, 10 minutes via train to Downtown San Francisco. Steps away from the Oakland City Center business district and one block from the Oakland Convention Center, our hotel puts you right in the middle of the action. Oakland’s world class dining scene is on your doorstep, only a 10-minute walk to Uptown or Jack London Square.

We are adjacent to the Oakland City Center BART station, providing access to Downtown San Francisco, the San Francisco Embarcadero and Moscone Center. Berkeley and Emeryville are within easy reach. Oakland and San Francisco International Airport are within a 30-minute drive.

Enjoy signature amenities such as free hot breakfast and free WiFi, available throughout the hotel. Relax in a modern guest room, furnished with a clean and fresh Hampton bed® and ergonomically designed work area. Our suites are available for guests that need extra space and include a sofa bed.