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Bell Staff/Valet/Driver Part-Time On Call

posted August 12, 2019

The Westin Chicago North Shore
Wheeling, IL
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Nothing liberates our greatness like the desire to help, the desire to serve.
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About This Job

Job overview

As a Bell Staff/Valet/Driver, you will fill a pivotal role in ensuring guest satisfaction through assisting guests by carrying baggage to and from hotel rooms, disseminating information about the hotel’s facilities and room’s amenities, and coordinating certain aspects of guests’ arrivals and departures in order to maximize guest satisfaction.

The ideal candidate will: 

  • Preferably have hotel experience and Must have a current, valid driver’s license with a clean driving record.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the hotel facilities.
  • Welcomes guests upon drive-up arrival and when directing guests to their rooms. 
  • Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
  • Is knowledgeable and informs guests of upcoming events/ functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the area and provides guests with local directions in a courteous and accurate manner.
  • Oversees the arrival of guest packages. Ensure they are all logged and delivered to the guest in a timely manner.  Responds to guest needs including delivery of guest mail/messages, left behind items and any other requests received from guests or Guest Services staff.
  • Arranges for the appropriate transportation of guests to and from the hotel when necessary. 
  • May oversee and/or direct parking in coordination with security during heavy check-in periods and bus arrivals. Coordinates issues such as overflow parking with Front Desk.
  • May accept dry-cleaning from guests and secure for pick up by dry-cleaning company; delivers clean laundry to guest room in a timely manner.
  • Ensures baggage is secured and tagged at guest request to store baggage.
  • Provides a professional image at all times through appearance and dress.

 Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: 11

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About This Employer

The Westin Chicago North Shore

601 North Milwaukee Avenue
Wheeling, IL 60090

(847) 777-6500

412 Room Hotel

www.marriott.com

Our Hotel

Serenity awaits just 16 miles north of Chicago O'Hare International Airport at The Westin Chicago North Shore. Situated on Chicago's prestigious North Shore in Wheeling, Illinois, our hotel offers guests both suburban tranquility and urban access; nearby attractions include the Chicago Botanic Garden, Northwestern University and the area's famed Restaurant Row. Guests can settle into our exquisitely designed guestrooms and suites, which feature signature touches like our Westin Heavenly® Bed and Westin Heavenly® Bath, plus the latest in entertainment and complimentary Wi-Fi. After a restful night's sleep, we offer an array of inspired amenities, including a WestinWORKOUT® Fitness Studio, a heated indoor pool and an accompanying whirlpool. Authentic Italian cuisine is on the menu at Saranello's, open daily for breakfast, lunch and dinner. Showcasing over 35,000 square feet of impeccably outfitted meeting and event space, our hotel is also a leading events destination in Wheeling.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.