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Front Desk Agent

posted July 3, 2019

Courtyard Oakland Downtown
Oakland, CA
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754000 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Oakland Downtown

988 Broadway
Oakland, CA 94607

(510) 625-8282

162 Room Hotel

www.marriott.com

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Our Hotel

The Newly Renovated Courtyard Oakland Downtown puts travelers in the heart of it all as one of the most convenient hotels in Oakland, CA. Close by are award-winning restaurants, premier shopping and lively entertainment around Jack London Square. 

Our Newly Renovated Downtown Oakland hotel's new spacious guest rooms boast modern technologies such as flat-screen HDTV and high-speed Internet access perfectly blended with comforts including luxurious beds and coffeemakers. The Bistro raises the level of dining at our hotel, serving breakfast and dinner daily. Starbucks coffees, custom cocktails, beers and wines are available. Guests can maintain their regular workout routine in the renovated fitness center, meet friends or colleagues in the re-imagined lobby with media pods and the interactive GoBoard or host a productive business conference in three meeting rooms with 1,300 square feet.