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Front Desk Agent

posted October 2, 2019

Holiday Inn Express & Suites Santa Ana - Orange County
Santa Ana, CA
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750535 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Holiday Inn Express & Suites Santa Ana - Orange County

1600 East First Street
Santa Ana, CA 92701

(714) 834-9455

161 Room Hotel

www.ihg.com

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Our Hotel

The Holiday Inn Express and Suites Santa Ana, Orange Country's newest hotel with a vibrant modern take on comfort making it an ideal choice for a family on vacation or the savvy business traveler. Just minutes away from some of Orange County's premier corporations such as 3M, General Electric, IBM, Parker Hannifin and Oracle. We are centrally located near the most popular Orange County attractions, such as Disneyland, Santa Ana Zoo, Aquarium of the Pacific, Angels Stadium, John Wayne Airport, and South Coast Plaza. Our hotel offers 555 square feet of meeting space that is ideal for any type of meeting. Fully equipped with well-designed seating, state of the art audio visual technology, and an all in one connectivity station. While guests are staying with us at the Holiday Inn Express and Suites Santa Ana, they should be sure to take advantage of our many on-site amenities. They can begin their day with our complimentary Express Start breakfast featuring Cinnabon, delicious pancakes, fresh fruits, yogurts and a wide variety of delicious perfect for whatever they are in the mood for.