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Hotel Guest Service Agent

posted September 2, 2019

Hampton Inn & Suites Murfreesboro
Murfreesboro, TN
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Come join the award winning Hampton Inn & Suites Hotel team! Position offers hotel discounts and eligiblity for holiday pay, paid time off, medical, dental, & vision benefits.
750773 l

About This Job

Consistently delivers outstanding customer service to each of our guests’ every time. Responds to any guest need with a sense of urgency. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives.

  • Guest checkin / checkout
  • Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines. -Complete all tasks described on the relevant shift checklist during shift.
  • Sell and up-sell rooms to walk-ins and phone reservations.
  • Know and adhere to hotel brand & company standards.
  • Must have professional telephone & communication skills. -Must have patience and understanding for every person that is encountered.
  • Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
  • Stand/walk on feet for 8 hours and work in a restrictive space/environment.
  • Finger dexterity to type, to write, and work on a computer.

Compensation: 10.00

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About This Employer

Hampton Inn & Suites Murfreesboro

325 North Thompson Lane
Murfreesboro, TN 37129

(615) 890-2424

101 Room Hotel

hamptoninn3.hilton.com

At A Glance

Just off Interstate 24 and only 25 minutes from Nashville, TN, this hotel in Murfreesboro, TN is the perfect place to stay to make the most of your time in the area With Middle Tennessee State University, exciting shopping, and exquisite dining just moments away, you’ll discover why we’re the best choice available. Our Murfreesboro hotel is within easy reach of some of Tennessee’s best known attractions including the Grand Ole Opry, the Country Music Hall of Fame and the Jack Daniels distillery. Whatever brings you here, we can’t wait to have you come and stay with us.

With Hampton’s free hot breakfast, served daily, mornings are hassle free at our Murfreesboro hotel. If you’re short on time, you can grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, to eat on the road. Stay active with a workout in the fitness room or make a splash in the heated outdoor pool. Four unique and flexible function areas make this hotel the perfect Murfreesboro meeting venue for your business or social event. Let our award winning team of professionals help make sure everything runs smoothly.