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Front Office Manager

posted October 2, 2019

Springhill Suites at Anaheim Resort/Convention Center
Anaheim, CA
551920 l

About This Job


The Opportunity

We are currently looking for a Front Office Manager to lead the front
office team at our Springhill Suites Anaheim property.

As a Front Office Manager, you’ll be responsible for all duties of the
front office operation, including management of the front desk, training
and employee development, delivery of quality customer service and
resolution of guest issues, while maximizing room revenue and occupancy,

Job Responsibilities

Key responsibilities of a Front Office Manager include:

• Ensuring that the front desk team is checking guests in and out of the
hotel in an efficient, courteous, and professional manner

• Ensuring guests’ needs and concerns are responded to in a timely,
professional and friendly manner with a focus on service recovery when

• Ensuring that all safety and security policies and procedures are

• Interviewing, hiring, coaching and developing team members

• Evaluating team performance and taking appropriate corrective action as
needed to hold team members accountable

• Setting goals, providing ongoing feedback, and rewarding/recognizing team

• Preparing and adjusting weekly work schedules in accordance with staffing
guidelines and labor forecasts

• Authorizing requests for personal time off, holidays for team members,
schedule changes, overtime, and expenditures

• Reviewing guest comments and ensuring that problems are identified and
corrected in a timely manner.

• Maintaining an efficient system of communication between the Front Office
and other departments, with particular attention to guest arrivals and

• Monitoring and maintaining the front office systems and equipment to
ensure their optimum performance

Job Requirements

The ideal Front Office Manager candidate will possess strong communication
skills, a clear understanding of guest service in a hotel environment and
demonstrate leadership abilities.

The minimum qualifications for this position are:

• Minimum of two years front desk experience in a hotel property of similar
size and quality

• Minimum of one year supervisory experience

• Must be highly organized, results oriented with the ability to be
flexible and work well under pressure in a fast-paced changing environment

• Ability to handle stressful situations in a calm, professional manner and
exhibit good judgment

• Must have the ability to communicate clearly and directly with guests
using a positive, clear speaking voice

• Strong interpersonal skills: ability to get along with diverse
personalities, tactful and flexible

• Must have excellent supervisory and interpersonal skills

• Ability to work a varied schedule that may include evenings, nights, and

An Equal Opportunity Employer

About Evolution Hospitality

Headquartered in Orange County, CA, Evolution Hospitality is one of the top
privately-owned hotel management companies in the US. Evolution Hospitality
has a well-defined vision, a strong sense of values and guiding principles,
and a long-range, quality-minded approach to business. From unassuming
beginnings with a single property, today Evolution Hospitality is
recognized as a first-class operator of hotels.

We are proud to offer candidates a dynamic career, personal growth, a
strong tradition of mutual trust, integrity and an opportunity to make an
impact on the business. Simply put, it means that it feels a bit different
to work here. We are universally driven by our fundamental values and
beliefs. At Evolution Hospitality, all associates are selected and
evaluated on two criteria equally: results and culture. Honesty and
humility are equally important as intellect and ability, and each member of
the team embraces the challenge of becoming a better human being, both
personally and professionally, as part of the package. Superstars are those
individuals that not only create value for the company but also genuinely
embrace and live Evolution Hospitality’s unique culture.

Are you ready to evolve? If you are interested in establishing a solid
career and taking giant strides in personal growth, Evolution Hospitality
is just the family you’re looking for.


About This Employer

Springhill Suites at Anaheim Resort/Convention Center

1801 South Harbor Boulevard
Anaheim, CA 92802

(714) 533-2101

174 Room All Suite

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SpringHill Suites Anaheim Hotel near Disneyland Resort

The Brand New Springhill Suites Anaheim Resort/Convention Center raises the bar for hotels near Disneyland offering a new level of style, comfort & convenience. Disneyland Resort is located a block away making SpringHill Anaheim easily accessible to the Maingate. Nearly no other hotel combines the close proximity to Disneyland and the Anaheim Convention Center with modern & spacious suites & Free Breakfast, like the Springhill Suites by Marriott Anaheim. Enjoy some of the largest and most luxurious hotel suites on Harbor Blvd. Form, function & fun are the tenants of the Springhill Suites by Marriott at Anaheim Resort /Convention Center and we pride ourselves on making your stay flawless & memorable. Enjoy homelike comforts including a mini-refrigerator, microwave & coffeemaker, as well as a spacious seating area with pullout sofa, ergonomic work desk and chair, and separate bedroom. Spend a night, a weekend, or an extended stay in our all-new designer suites or our family-friendly kids suites.