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Valet Parking Supervisor

posted July 8, 2019

Portland Marriott City Center
Portland, OR
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603811 l

About This Job

You have a natural confidence that put people at ease. Your calm demeanor de-escalates tense situations. Valet Parking can be a straightforward process but you appreciate the detail required to maximize the opportunity to make great first impressions and manage profitably. If working outdoors is all good with you then the Valet Supervisor position at the Portland Marriott City Center may be the position for you.

As the Valet Supervisor you will:

Assist in-coming and out-going guests from vehicles.

Provide outgoing, attentive welcome and farewell.

Survey condition of vehicles upon arrival and note existing damage.

Use defined procedures and communication tools to track and store gust belongings and vehicles.

Provide accurate and situation specific information on directions, hours of operation, cost and service disruption for the hotel amenities and regional locations, attractions and events. Supervise staff on the same and provide updated information to them.

Fulfill guest requests for transportation (taxi, towncar, rental vehicle), as well as rendering assistance for concierge service and luggage porterage.

Obey traffic laws and avoid parking penalties by managing optimum curb access for vehicles.

Manage staffing level during shift to ensure proper guest service and cost control balance.

Monitor use of overflow parking garage/maximize use of hotel garage.  

Direct staff on maintenance of cleanliness of the bellstand, bellcaarts, sidewalk, lobby and luggage closet.

Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.  Assist in the case of an emergency.

Run to offsite garage to retrieve vehicles.

Provide training, coaching, and accountability for conduct and performance of staff.

Be aware of VIP and repeat guests and greet them by name.

Following a job offer, this position requires a satisfactory motor vehicle record check, criminal record check and a pre-employment drug test. Successful candidates must be able to drive manual and automatic transmission vehicles. Occasional lifting/pushing of 100 lbs and regular lifting and or pushing of 50 lbs is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Portland Marriott City Center

520 Southwest Broadway
Portland, OR 97205

(503) 226-6300

249 Room Hotel

www.marriott.com

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Our Hotel

Our boutique hotel enables guests to tap into the pulse of Portland's most enchanting urban rhythms. With such a wonderful location, we're a traveler's delight. Since we are in the center of the city's business district, our downtown hotel is near great shopping, restaurants and MAX Light Rail. Featuring 249 luxurious guest rooms, a state-of-the-art fitness center and 3,500 square feet of meeting space, we're a top choice among downtown, boutique hotels for anyone's next event. On-site event planners with years of experience and knowledge in the industry are ready to assist with every detail. Plus, we are a member of Green Hotels Global, meaning we are advocates for environmentally friendly practices. From serving sustainable food in our restaurants to using natural cleaning products, our boutique hotel cares about the environment. Whether traveling for business or pleasure, we welcome all visitors to the Portland Marriott City Center.