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Front Desk Supervisor

posted August 27, 2019

Hotel Milo Santa Barbara
Santa Barbara, CA
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734738 l

About This Job

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hotel Milo Santa Barbara

202 West Cabrillo Boulevard
Santa Barbara, CA 93101

(866) 547-3070

122 Room Hotel

hotelmilosantabarbara.com

Our Hotel

Hotel Milo, invites visitors to breathe in fresh Pacific air and revel in perpetual summers that stretch from beaches to mountains to vineyards. Blending contemporary beach-chic décor and classic Spanish Colonial architecture, Hotel Milo features vibrant beachy accommodations and beautiful pools and gardens that celebrate the California surf and sun.

Hotel Milo is the consummate host with a wealth of local knowledge for discovering Santa Barbara. A region of extraordinary natural beauty combined with a sophisticated but friendly small-town vibe, Santa Barbara presents a sliver of paradise that has inspired countless foodies, artists and surfers alike. 

Guests can hop on a Hotel Milo beach cruiser bike for a short ride to the wharf or watch the sunset from their paddleboard. When guests return to Hotel Milo we invite them to unwind in its lush gardens and refreshing pools. Guests will rest easy knowing this has been one of life’s most memorable experiences.