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Front Office Manager

posted June 9, 2019

Econo Lodge Inn & Suites Triadelphia - Wheeling
Triadelphia, WV
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Recently renovated hotel seeking Front Office Manager to manage the desk staff at this award wining hotel!
675856 l

About This Job

Overview

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.

What you will be doing

  • Participates in the selection of front office personnel.
  • Trains, cross-trains, and retrains all front office personnel.
  • Schedules the front office staff
  • Supervises workloads during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all Departments.
  • Maintains master key control. Verifies all shifts have completed the assigned duties provide by the check list
  • Verifies that accurate room status and information is maintained and properly communicated.
  • Resolves guest related problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allotted budget for the front office. Must be available to cover any shift.
  • Must be available to cover any shift. Must be available to cover the shift in the event of call offs.
  • Accepts and follow through on duties assigned by the GM or Corporate officers.
  • Enforces all cash handling, check cashing, and credit policies. Responsible for accounts receivable
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.

Benefits

  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay

Compensation: depends on experience

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About This Employer

Econo Lodge Inn & Suites Triadelphia - Wheeling

87 Jenkins Lane
Triadelphia, WV 26059

(304) 547-1380

119 Room Hotel

www.choicehotels.com

Managed by

ECONO LODGE INN & SUITES TRIADELPHIA - WHEELING

Feel confident and capable when traveling to Tridelphia, WV with our pet-friendly Econo Lodge Inn & Suites®Tridelphia - Wheeling hotel, an easy stop on the road near WesBanco Arena.

There are many attractions near our non-smoking Tridelphia, WV hotel, including The Highlands Shopping Center. Explore some of the areas other destinations, such as:

  • Stiefel Fine Arts Center
  • West Virginia Independence Hall
  • Wheeling Suspension Bridge
  • Wheeling Island Racetrack & Gaming Casino
  • Oglebay Park

Saving money in Triadelphia doesn’t have to feel cheap. At our economical hotel, we respect your budget while still offering the amenities you’re looking for. We want to make travel a little easier on everyone, which is why we offer a seasonal outdoor pool, fitness center, pool tables and a full service lounge. Other amenities at our Tridelphia hotel include:

  • Free Easy Starts® hot breakfast
  • Free WiFi
  • Laundry facilities
  • Free coffee

Each guest room gives you the basics you need when staying on the road with microwaves, refrigerators, hair dryers, irons, and ironing boards. Select suites feature desks, flat-screen TVs and sofa sleepers.

This Econo Lodge hotel cares about the environment and has taken active steps to support green hotel practices.