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Pearl Hospitality is a visionary and dynamic company that is well-known for achieving insurmountable success that break all barriers.
Our prestigious Westin Houston Medical Center which is arriving early in 2020 is seeking an experienced Valet Manager with a strong and proven Valet Manager background. If you are a match for the qualities and skills below, we would like to review your resume and your background.
* You have a burning desire to succeed, are extremely people oriented, highly disciplined.
* You have an uncanny ability to effectively communicate.
* You have a mentoring spirit and are highly accountable to everyone you work with.
* You have the drive and determination to help create an enduring great company.
* You believe you can be the best at almost everything you do and can prove it.
A Pearl Valet Manager reports directly to the Front Office Manager and is responsible for fostering the Pearl culture within the valet department for Pearl Hospitality. A Pearl Valet Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Valet Manager is responsible for the successful supervision and organization of the Valet Attendants. The Valet Manager must ensure that they are providing exceptional customer satisfaction by serving guests in a hospitable manner to ensure a positive guest experience during arrival and departure. The Valet department must be executed at the highest level of professionalism and courtesy. The Valet Manager must drive results through proper guest care that meets or beats Pearl and brand standards. The Valet Manager must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.
Responsibilities – (not limited to)
*Foster the Pearl culture
*Passion and commitment to the department at an ownership level
*Ensure compliance with brand standards as well as the Pearl standards and procedures
*Ensure Valet area is maintained to the highest level with attention to detail
*Maintain effective and open communication
*Must possess high energy, professionalism and confidence every day and in every way
*Be a highly motivated and enthusiastic leader
*Participate in Pearl stand-ups and meetings with enthusiasm and commitment to success
*Deliver the best product at the highest standards
*Must be able to conduct daily business with integrity and be ethical at all times
*Treat guest, associates, vendors and co-workers with professionalism and respect at all times
*Must maintain a safe working environment through ongoing compliance of safety guidelines
*Understand and comply with emergency procedures
*Ensure approved uniforms are being worn at all times with nametags
*Evaluate the staffing requirements and create work schedules weekly adhering to budget goals
*Ensure that the Valet/Bell desk is attended at all times and that posting positions are maintained
*Ensure sufficient staffing is present to meet the daily business demands
*Communicate anticipated business demands daily with each associate
*Ensure staff’s knowledge of hotel services, features and amenities
*Assign specific tasks as they arise to the staff according to rotation sequence
*Answer and document all calls and requests for Valet and Bell assistance
*Maintain security and accurate record of all guest room keys issued to bell staff
*Accommodate all guest requests in an accurate and efficient manner
*Coordinate group luggage requirements
*Ensure proper training of proper use and care of guest’s vehicles while driving and parking
*Ensure proper security of guest’s vehicle keys and belongings
*Must be able to stand the entire shift and ensure timely retrieving/parking of guest’s vehicles
*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
*Comply with attendance rules and be available to work on a regular basis
*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
Physical Requirements - (not limited to)
*Must be able to lift, push, pull, and carry up to 75 lbs.
*Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
*Must be able to operate motor vehicle using safety precautions.
*Must be able to recognize, register, and respond visually to color and depth perception.
*Must be able to communicate verbally and in writing.
*Must be able to work indoor, outdoor, in extreme heat and cold.
*Must be able to work around moderate noise level.
273 Room Hotel
Westin Houston Medical Center is the preeminent wellness brand in hospitality. Westin Houston Medical Center serves as a partner in its guests’ well-being, empowering them to maintain and enhance their routines while on the road so they can be the best version of themselves while traveling. Through innovative, signature products and programs combined with instinctive service and intuitive design, Westin Houston Medical Center delivers on each guests’s every need, driving unmatched loyalty and industry-leading performance.
For decades, the mid-century modernist building, situated across the street from Houston Methodist and Texas Children’s Hospital, was home to some of the most innovative thinkers and doers in the medical field. Designed by international design luminaire Gordon Bunshaft of Skidmore Owings & Merrill (SOM), he drew inspiration for the Medical Towers building from NYC’s famed Lever House, giving the Medical Towers its own twist that would eventually be known as the International Style of architecture.