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General Manager

posted September 8, 2019

The Queen Mary
Long Beach, CA
537552 l

About This Job


We are currently searching for an experienced and dynamic General Manager to lead the team at the legendary Queen Mary. Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops.

As a General Manager, you’ll be responsible for effectively leading and managing all aspects of the Queen Mary and for delivering results that contribute to the mission and overall success of the property by accomplishing performance objectives focused on driving sales and profitability, guest satisfaction and crew member satisfaction.

Key responsibilities of a General Manager include:
• Functioning as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue generation
• Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.
• Ensuring property standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary
• Driving the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance.
• Preparing an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses
• Monitoring actual sales and revenues to determine variance and assess goal accomplishments
• Building and enhancing positive community relations
• Monitoring actual sales and revenues to determine variance and assess goal accomplishments
• Creating an environment in which all associates have the ability to reach their full potential
• Ensuring that all associate and business decisions are in line with Evolution’s Mission, Values and Guiding Principles

Job Requirements:
If you’re an experienced, high energy hotel professional with a passion for leading then you just might be the General Manager candidate we’re looking for. In addition, the ideal candidate will meet the following requirements:
• Proven track record in delivering financial results
• Proven track record of building a cohesive team while facilitating accomplishment of goals
• Ability to inspire associates and to create a culture of care and accountability
• Commitment to exceptional guest service
• Strong communication and listening skills, excellent public speaking, reading and writing skills
• Aptitude in financial management, financial reports and analysis is a must
• Excellent leadership skills with a hands-on, lead-by-example work style
• Asset management experience a plus, direct regular contact with ownership a must
• Knowledge of third party revenue streams and experience driving sales and managing marketing and PR initiatives is desirable

Preferred & Required Experience:
• A minimum of five years experience as a General Manager in a fast paced full-service property is required. GM experience at a resort environment is strongly preferred
• Degree in a discipline such as hotel management or business preferred
About Evolution Hospitality:
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.

We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.

Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.



About This Employer

The Queen Mary

1126 Queens Highway
Long Beach, CA 90802

Telephone (877) 342-0738
Reservations (877) 342-0742

346 Room Hotel


Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else.


Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience.


From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer.