Search 16,011 current hospitality jobs

Guest Service Agent

posted June 11, 2019

Hampton Inn Morgantown
Morgantown, WV
Apply
661635 l

About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Apply

About This Employer

Hampton Inn Morgantown

1053 Van Voorhis Road
Morgantown, WV 26505

(304) 599-1200

107 Room Hotel

hamptoninn3.hilton.com

Follow us:

Managed by

At A Glance

Here at Hampton Inn Morgantown, we're eager to make your stay pleasant. Our 107 inviting guest rooms offer access to our modern hotel fitness center. Set in the mountains of West Virginia, our hotel in Morgantown offers the ideal location, close to all our region has to offer. Start with our beautiful and historic downtown.

Situated next to the main campus of West Virginia University, this hotel is near Morgantown's vibrant nightlife. Dine out at a variety of delicious restaurants or treat yourself to an afternoon of shopping. Admire the Romanesque and Queen Anne buildings that grace old Morgantown. Within minutes of our hotel in Morgantown, guests can be hiking a scenic canyon. Try rafting or fishing on the nearby lake or enjoy cross-country skiing through the woods. For more local advice on what's near our hotel in Morgantown, just ask our friendly staff.

Catch up with work in our professional business center and make use of a range of professional facilities and free printing services. Lounge in the cozy lobby with free 24-hour tea and coffee, and stay connected with free high-speed internet access throughout the hotel. Join us each morning for Hampton's free hot breakfast and savor a delightful variety of your favorite morning treats.