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Front Office Manager

posted July 11, 2019

Glass Light Hotel & Gallery
Norfolk, VA
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About This Job

The Glass Light Hotel & Gallery located in the center of Norfolk, Virginia’s art, dining, entertainment & financial scene is seeking a Front Office Manager to open and lead associates in creating the ultimate guest experience in the market. The Glass Light Hotel & Gallery is a part of Marriott’s Autograph Collection, a group of hotels exactly like nothing else.

The ideal candidate should have an excellent track record of successfully managing the front office operations of a hotel and leading a team to sustained high levels of service. The Front Office Manager will be responsible for all front desk, concierge and valet guest experiences.

Job Responsibilities:

  • Oversees all guest services operations, including front desk, night audit, concierge and valet services to ensure efficient operations and impeccable guest experience.
  • Ensures the arrival, departure and all other guest service interactions are conducted in an efficient, professional and friendly manger.
  • Maximize occupancy, ADR and RevPAR while actively participating in revenue management strategy calls.
  • Manages personnel of the department, including hiring, training, development, coaching and when necessary, discipline.
  • Ensure that all areas of responsibility are properly staffed, supervised and operating smoothly.
  • Engages in guest outreach. Responds to and initiates action from guest surveys/social media feedback.
  • Tracks guest satisfaction surveys and maximized usage of the guest response tracking system.
  • Respond quickly to guest requests in a friendly manner and appropriate action is taken.
  • Act as Manager on Duty.
  • Bonvoy guest experience & program leader

Job Requirements:

  • Good through knowledge of property management software (Opera) and hotel reservation software MARSHA.
  • Have two or more years of FOM experience; Marriott preferred.
  • Be incredibly friendly, guest focused.
  • Have strong computer skills.
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About This Employer

Glass Light Hotel & Gallery

201 Granby St
Norfolk, VA 23510

117 Room Hotel

Managed by

The Glass Light Hotel & Gallery opens in Norfolk, Virginia in August, 2019. Owned and operated by Suburban Capital, the launch of this new Autograph Collection hotel and gallery will be supported by the Marriott brand. What makes this hotel a truly vibrant and unexpected experience is the glass art collection - pieces by renowned artists such as Dale Chihuly, Peter Bremers and Lina Tagliapietra hide in the corners and hang from the spaces around you to peak your curiosity and warm the glow at Glass Light. This intellectually curious boutique hotel (117 rooms) brings the guest experience to a new level - with its architectural interest, stunning glass collection and Michelin-star level cuisine, The Glass Light Hotel & Gallery will open its doors to the public with a story to tell. The service will be the reason guests return.