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Front Desk Agent

posted July 11, 2019

Hilton Garden Inn Roanoke Rapids
Roanoke Rapids, NC
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788710 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hilton Garden Inn Roanoke Rapids

111 Carolna Crossroads Parkway
Roanoke Rapids, NC 27870

(252) 519-2333

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At A Glance

Guests can relax at Hilton Garden Inn Roanoke Rapids, offering a range of thoughtful services for their comfort and support. Conveniently located near Exit 171 on I-95, this Roanoke Rapids hotel is near exciting attractions including Lake Gaston, Medoc Mountain and historic Halifax.

Visitors can savor delicious American cuisine at the Great American Grill®, our hotel restaurant. They can unwind with an evening drink in the warm and welcoming Pavilion Lounge or snack on treats from the 24-hour Pavilion Pantry® convenience store. We offer an indoor pools whirlpool and 24-hour fitness center, featuring modern equipment.

Our hotel is close to several businesses, including KapStone, Reser’s Fine Foods, Hampton Farms, Geenex Solar, CSX Railroad, PCB Piezotronics and Lowe's Distribution Center. Three versatile meeting spaces are available for small- to medium-size events. Anyone can hold a conference or banquet for up to 150 guests and relax while expert catering and events staff take care of the details. 

  • Roanoke Rapids hotel near Lake Gaston, Medoc Mountain
  • Great American Grill®, Pavilion Lounge and a 24-hour convenience store
  • Guest rooms with complimentary WiFi, refrigerator, microwave, coffeemaker
  • 3 flexible meeting spaces for up to 150 guests