posted July 11, 2019Hilton Grand Vacations Hawaii Regional Office
A Confirmations Coordinator (Japanese Speaking) is responsible for making outbound calls to confirm marketing guest reservations and up-sell guest to meet targeted goals.This position will also book vacation certificate guests that have not been booked. They also answer calls from guests who have booked packages or tours scheduled and provide a high-level of customer service in regards to their upcoming vacation. They work closely with other call center teams to process package reservations and schedule tours.
What will I be doing?
Hilton Grand Vacations Company, LLC, is a division of Hilton Worldwide, recognized as a leading global hospitality company. Headquartered in Orlando, Fla, Hilton Grand Vacations develops, markets and operates a system of brand name, high-quality vacation ownership resorts in select vacation destinations. The company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
Hilton Grand Vacations provides comprehensive management services to all Club resorts, including the operation of owner rental programs, resort recreational programs and retail outlets. Additionally the company operates one of the industry’s most successful resale programs for its managed resort properties.