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Customer Care/Fulfillment Data Entry Specialist

posted June 12, 2019

Hilton Grand Vacations Corporate Office - MetroWest
Orlando, FL
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523044 l

About This Job

Job Description
What will I be doing?
As a Data Entry Specialist you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
  • Process Reservations & Cancellations Daily and follow up withing 72hrs with any pending request or reports for Rooms or Car Rental and file accordingly as well as monthly tracking

  • Enter confirmation and cancellation numbers in VOICE

  • Processing room, tour, car rental or package swap requests and follow up within the required turn around

  • Answer phones

  • Virtual Room or Tour Fulfillment monthly

  • Assist with any other duties assigned by management

Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Good organizational skills and detailed oriented
  • Must have excellent written and verbal communication skills
  • Ability to work in a fast paced environment and be able to multi-task
  • Ability to think critically and problem solve
  • Ability to work independently with little or no supervision
  • Be able to type or sit for long periods of time
  • Must have experience with Microsoft Word, Excel, PowerPoint, Outlook, Internet along with basic data entry and word processing skills
  • High School Diploma or equilvalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Timeshare/hospitality background preferred
What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth. 
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit www.hgv.com and www.hiltongrandvacations.com
EOE/AA/Disabled/Veterans
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About This Employer

Hilton Grand Vacations Corporate Office - MetroWest

6355 MetroWest Boulevard, Suite 180
Orlando, FL 32835

(407) 613-3100

Corporate Office

www.hiltongrandvacations.com

One Part Excitement, Two Parts Opportunity

Go further than you ever imagined with the leader in vacation ownership. Hilton Grand Vacations offers endless career opportunities in the most sought-after vacation destinations around the world. We work in spectacular resort locations, enjoy distinctive benefits, and collaborate with Team Members who share a commitment to the HILTON values. If you are ready to be your best self while making unforgettable memories for our Club Member families, join our more than 6,500 Team Members today. Your journey awaits.