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Front Office Supervisor

posted July 15, 2019

Holiday Inn Denver-Cherry Creek
Denver, CO
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750384 l

About This Job

Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. 

The ideal candidate will:

  • Have 2 or more years of Hotel Customer Service experience. *Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.  Motivates staff within all hotel departments and establishes a productive working environment for hotel.
  • Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assists with revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: 16.00

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About This Employer

Holiday Inn Denver-Cherry Creek

455 South Colorado Boulevard
Denver, CO 80246

(303) 388-5561

269 Room Hotel

www.ihg.com

Our Hotel

The Holiday Inn Hotel Denver-Cherry Creek offers a premier location just 4 miles from downtown Denver in the heart of Cherry Creek, and 1 block from the luxury Cherry Creek Shopping District. Our hotel is just minutes away from all of Denver's major attractions, landmarks, outdoor activities, world class shopping, museums, and events. Our upscale zip code features elite Fortune 500 companies and renowned hospitals, such as National Jewish Medical and Research Center and the University of Denver. Business and leisure travelers can enjoy our newly renovated guest rooms that are spaciously appointed and include modern amenities, plush furnishings, rich color schemes and stylish architectural features that reflect the lifestyle of historic Denver while offering sweeping skyline views and inspiring vistas of the Colorado Rocky Mountains. Designed with a modern take on charming Colorado lodge style decor, our Cherry Creek accommodations feature plush pillow top beds, flat screen televisions, gourmet coffee, and workstations with ergonomic desk chairs, so you can truly work and relax in comfort and style.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.