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Guest Service Agent Front Desk Part-Time

posted June 13, 2019

Hampton Inn Mobile-East Bay/Daphne
Daphne, AL
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Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully
755025 l

About This Job

The Hampton Inn East Bay Daphne, AL is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.

JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....
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About This Employer

Hampton Inn Mobile-East Bay/Daphne

29451 US Highway 98
Daphne, AL 36526

(251) 626-2220

132 Room Hotel

hamptoninn3.hilton.com

At A Glance

Located on Alabama's eastern shore of Mobile Bay and bordered by D’Olive Creek and Mobile Bay, the Hampton Inn Mobile-East Bay/Daphne hotel is the only hotel that sits on the shores of the Bay. Enjoy spectacular views of nature and breathtaking sunsets from this hotel. Its unique setting is just off I-10 in Daphne across the Bay Bridge from Mobile. Explore the nearby Battleship USS Alabama, Fort Conde and Gator Alley Boardwalk, or enjoy a thrilling adventure at the 5 Rivers Delta Resource Center. Discover Mobile Bay attractions just minutes from the hotel.

Unwind in a spacious, inviting guest room and feel rested after a peaceful night's sleep in a fresh, comfy bed. Choose a room with a private balcony and admire the spectacular view. Start each day with a free hot breakfast or grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. Savor free tea and coffee daily in the comfortable lobby lounge lined with a wall of windows and a balcony overlooking Mobile Bay.

Stay connected with free WiFi throughout Hampton Inn Mobile-East Bay/Daphne. Take advantage of versatile meeting rooms for an event for up to 50 guests and catch up with work in the professional business center. Plunge into the outdoor pool or re-energize with a workout in the modern fitness center.