Search 16,575 current hospitality jobs

Assistant General Manager

posted July 13, 2019

Hampton Inn Philadelphia Center City / Convention Center
Philadelphia, PA
Apply
724985 l

About This Job

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About This Employer

Hampton Inn Philadelphia Center City / Convention Center

1301 Race Street
Philadelphia, PA 19107

(215) 665-9100

250 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn Philadelphia Center City-Convention Center hotel, newly renovated in April 2018. We are conveniently located across the street from the Pennsylvania Convention Center.

Our downtown location is within walking distance to the city's best restaurants, shopping and attractions.

We are known for our unbeatable value and convenience. Guests enjoy our complimentary hot breakfast buffet and free WiFi, and our expanded fitness center is sure to please even the most seasoned gym-goers. All of our well-appointed guest rooms include a microwave and mini-refrigerator for comfort and ease.

We offer dinner at our on-site restaurant, Pub 1301, open every evening to serve casual, American fare with a full bar service.

  • Adjacent to the Pennsylvania Convention Center in downtown Philadelphia
  • Within walking distance of Philadelphia Chinatown, Independence Hall, the Liberty Bell, museums, and major hospitals
  • 250 guest rooms and suites; accessible rooms available
  • 3,753 sq. ft. of flexible meeting and event space
  • On-site bar and lounge, Pub 1301