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Guest Service Agents

posted July 14, 2019

Fairfield Inn & Suites Mahwah
Mahwah, NJ
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Fairfield Inn & Suites Mahwah

225 Ramapo Valley Road
Mahwah, NJ 07430

(201) 529-4000

86 Room Hotel

www.marriott.com

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Our Hotel

The Fairfield Inn & Suites by Marriott in Mahwah New Jersey is a hotel catering to all business travel in the Mahwah/Ramsey/Oakland and Bergen County areas. Fairfield Inn and Suites Mahwah will give guests the hotel experience they want: a clean, comfortable guest room, friendly service, complimentary hot breakfast, free high speed internet access, fitness center, and indoor pool. Conveniently located on Route 202 near I-287, Route 17, and NY State Thruway, this Mahwah hotel is ideally located for business travelers with corporate offices for Sharp, Stryker, TD Bank, Novartis, Becton Dickinson and Jaguar, located nearby. For the shopper, we are twenty minutes from Woodbury Common Premium Outlets, Palisades Center Mall, Paramus Park Mall and the Garden State Plaza Mall. For the sports fans, hotel is just 30 minutes from Metlife Stadium, home of the New York Giants and New York Jets.