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Housekeeping Supervisor

posted July 14, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
Come work with our dynamic Housekeeping Team!
693545 l

About This Job

Summary of Position:

The Housekeeping Supervisor facilitates a smooth transition between guests and associates.  Housekeeping Supervisor should be a friendly dependable person who can work with others.  Efficiency and attention to details are crucial traits for this position.

Essential Functions:

  • Check VIP’s before 12 noon according to the Housekeeping VIP process and according to standards
  • Check all Vacant Clean Suites daily to ensure quality of service
  • Check and report all Engineering challenges found in Suites or public areas
  • Maintain open communication with management staff to ensure quality service is being provided and report all guest challenges as they occur
  • Facilitate quick delivery of guest errands
  • Will actively look for ways to help guests and other associates
  • Will manage one’s own time and the times of other effectively
  • Must be proficient in Word, Excel and Springer Miller
  • Work with Management on a one on one basis to build Housekeeping Coordinator skills
  • Assign projects and daily work
  • Restock cleaning supplies
  • Maintain inventories, restock and keep areas well organized
  • On occasion will perform light cleaning of suites, make beds, clean bathrooms, clean public areas, etc.
  • Keep all work areas clean, professional and inviting
  • Clean rooms, hallways, lobbies, restrooms, and other  public areas as needed
  • Provide turndown service when needed
  • Assist in monitoring overall staff performance twice a week
  • Other duties assigned by Executive Director and Housekeeping Manager
  • Other tasks as assigned by other resort managers


Education: High School Diploma or equivalent preferred.

Experience: Minimum two years of experience in Housekeeping

Certificates or Licenses: NA

Knowledge, Skills, and Abilities:

  • Must be fluent in Spanish and English.
  • Ability to maneuver a golf cart through congested areas.
  • Computer knowledge is a must.
  • Ability to train with strong leadership skills.
  • Ability to make quick and efficient decisions to benefit the guest, team and resort.
  • Knowledge of basic sanitation requirements/controls an applications of relevant chemicals.
  • Exceptional communication skills.
  • Consistently exhibits a professional demeanor.
  • Willingness to train and be trained on computer system.
  • Ability to lift, stand and walk up and down stairs.
  • Clerical office skills a must; coding rooms, Springer Miller, working spreadsheet knowledge, experience with time and attendance.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English and Spanish language.
  • Professional appearance/presentation. Specific grooming standards are available for review.

About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.