posted July 14, 2019Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
We are currently looking for a Host/Hostess to join our team at our property.
As a Host/Hostess, you’ll be responsible for providing a warm, friendly, and hospitable welcome to our guests and for escorting guests to tables.
Key responsibilities of a Host/Hostess include:
Greeting guests in a friendly and courteous manner
Escorting guests to tables and assisting in seating, ensuring hotel standards of service
Handing off the guest to the server by name
Anticipating the guest’s needs and personalizing service by using the Guest’s name when known
Answering questions about menu items, atmosphere and dining experience
Monitoring reservations, VIPs and Special Guests, communicating information to all parties involved with servicing the guest
Ensuring that menus are accurate, clean and free of rips and/or stains
Assisting guests with locating their server if needed
Keeping entrance area neat and clean
Maintaining a friendly, cheerful and courteous demeanor at all times
Taking reservations and maintaining reservation book
Assisting in preparing the restaurant for service and maintaining the cleanliness of the restaurant at all times
Assisting with preparing and delivering coffee and other food and beverages, as appropriate, to guests
Supporting other areas of the restaurant as necessary
Ensuring that the music and lighting levels are appropriate for the meal period
Thanking guests and inviting them to return again
The ideal Host/Hostess candidate will be detail oriented, have a passion for delivering excellent service, and enjoy working in a fast-paced environment. The minimum qualifications for this position are:
Ability to stand, walk and move around during entire shift
Ability to perform job functions with attention to detail, speed and accuracy
Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have a valid Certified Food Handlers Card or be capable of obtaining one
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality's unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton occupies a historic site amidst a lush, tropical landscape. Our ideal setting also offers guests convenient access to Hilo Airport, just 2 miles away. Tee off on our complimentary 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or rent some water sports equipment and take to the waves.
Our inviting guest rooms offer complimentary WiFi, a generously-sized work desk, microwave, refrigerator, and in-room safe. Upgrade to an ocean-view suite with a separate living area and a balcony offering ocean views. Savor breakfast, lunch and dinner in our restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge.
Our Hilo hotel features the most extensive catering facility and the largest showroom on the east side of the Big Island - a stylish venue providing nightlife and a space to showcase talented local musicians. With 13,000 sq. ft. flexible meeting space, including a wedding gazebo and a large ballroom which can hold up to 400 people, this Hilo hotel is the ideal venue for small to mid-sized meetings, conferences and weddings.