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Front Desk Agent

posted November 12, 2019

Springhill Suites Denver at Anschutz Medical Campus
Aurora, CO
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Now Seeking Hospitality Professional to join our winning team.
755583 l

About This Job

Description

The Opportunity:


We are currently looking for an enthusiastic individual to join our winning team at the SpringHill Suites by Marriott.  Either through phone conversation or in person, you will often be the first person to interact with our guests and our potential guests alike.

 

What will I be doing?
 

As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include,  inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a warm and welcoming experience, and ensuring guest knows location of their suite.

  • Assist guests with check-out including,  ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.

  • Demonstrate a thorough knowledge of hotel information including, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. 

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.

  • Respond to guest inquiries and requests, resolve issues in a timely, friendly and efficient manner.

  • Acknowledge and resolve guest problems.

  • Hotel Shuttle Service and Support. 

  • Receive, input, retrieve and relay messages to guests.

 

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Marriott Associate Room Rate Discount, Friends & Family Program which Provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Marriott International and it's affiliates. You will also have access to our Healthcare Benefits plans, depending on eligibility. Marriott also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Marriott Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States.  This is not a summary plan description or official plan document.

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About This Employer

Springhill Suites Denver at Anschutz Medical Campus

13400 East Colfax Avenue
Aurora, CO 80011

(720) 859-1100

153 Room All Suite

www.marriott.com

Our Hotel

Much like its city of Aurora, where cutting-edge biomedical research facilities are surrounded by the beauty of the Rocky Mountains, SpringHill Suites Denver at Anschutz Medical Campus offers modern amenities in a stylish setting. Within 30 minutes of downtown and Denver International Airport, this new hotel is just across the street from the Anschutz Medical Campus and near hospitals including Children's Colorado Hospital, University of Colorado Hospital and the VA Hospital. Spacious suites speak to guests' needs, whether visiting loved ones or attending a conference, and feature separate living and sleeping areas, free Wi-Fi, a sofa bed, desk, 42-inch flat-screen HDTV and microwave. Mornings are easy with a complimentary breakfast offering everything from eggs with artisanal cheese to Greek yogurt with tasty toppings; in the evenings, unwind at the lobby bar. Stay active at the hotel’s fitness center and indoor pool. A meeting room, 24-hour business center and executive floor cater to business travelers.