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Concierge

posted June 26, 2019

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
Fort Lauderdale, FL
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759138 l

About This Job

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Accommodate guest requests related to specific inquiries.

  • Recommend and coordinate dining reservations.

  • Recommend and coordinate transportation reservations.

  • Recommend and coordinate entertainment reservations.

  • Recommend and coordinate special arrangements.

  • Ensure guest experience is memorable.

  • Respond to guest inquiries regarding hotel accommodations, services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

  • Perform special projects and other responsibilities as assigned.

  • Participate in task forces and committees as requested.

  • Consistent professional and positive attitude and actions when communicating with guests and associates..

  • Comply with all company policies and procedures.

  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

  • Attend department meetings as scheduled.

  • Respond to guest requests, concerns and problems to ensure guest satisfaction.

  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

  • Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience


  • High school diploma required.

  • Minimum two (2) years concierge specific experience in a full service hotel required

  • Working knowledge of Hotel/Reservation software required.

Skills and Abilities


  • Ability to understand and provide friendly guest service.

  • Ability to multi task.

  • Ability to work independently.

  • Ability to communicate effectively and politely in all forms including written and oral.

  • Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to operate a computer, calculator, phone and other office equipment.

  • Consistently exude professional behavior with effective listening and communication skills. 

  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.

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About This Employer

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel

299 North Federal Highway
Fort Lauderdale, FL 33301

(954) 945-9500

209 Room Hotel

www.marriott.com

Managed by

Our Hotel

THE DALMAR is the first luxury lifestyle hotel in downtown Fort Lauderdale, offering independent design that links West Coast style to an East Coast vibe, with nostalgic nods, contemporary flair, and timeless twists. Each of our 209 guest rooms and suites—some with balconies—affords beautiful views of downtown to the beach. In-room technology includes a 55-inch LCD TV, WiFi for streaming, Alexa and iPad for on-command services. Luxurious linens rest atop a premium pillow top mattress. Bathrooms feature spa showers and exclusively curated bath amenities. Keep fit in the 24-Hour fitness center, take a swim in our outdoor pool, attend a session in the yoga studio, or jump in a shuttle to get to the nearby Beach. Enjoy a night out in Sparrow, our rooftop bar and peer from our 25th story looking over-top of the south Florida coastline. We also offer 4 other dining and drinks options that are popular with the locals.