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Front Office Supervisor

posted June 19, 2019

Dallas/Addison Marriott Quorum by the Galleria
Dallas, TX
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People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!
683028 l

About This Job

Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. 

The ideal candidate will:

  • Have 2 or more years of Hotel Customer Service experience. *Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.  Motivates staff within all hotel departments and establishes a productive working environment for hotel.
  • Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assists with revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Dallas/Addison Marriott Quorum by the Galleria

14901 Dallas Parkway
Dallas, TX 75254

(972) 661-2800

547 Room Hotel

www.marriott.com

Our Hotel

We're the best Marriott hotel in Addison, TX located 5 minutes from Galleria Dallas shopping mall, business offices, and within walking distance from premier restaurants. Spacious rooms and suites are carefully designed for comfort and convenience with luxurious bedding, free bottled water, and a mini fridge. Our Addison, TX hotel features a lively lobby bar, concierge lounge, and Starbucks Coffee that offer a great place to connect. Guests can relax at our resort-style outdoor pool and patio featuring a fire pit and poolside games like ping pong and Foosball – perfect for a weekend getaway in Dallas. Our Marriott hotel near Galleria Dallas offers complimentary shuttle service every hour to the Galleria, and is only a short drive from Love Field (DAL) and DFW Airport.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.