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Guest Service Agent

posted October 21, 2019

DoubleTree Resort by Hilton Hotel Entrance to Universal Orlando
Orlando, FL
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Seeking a Guest Service Agent with exceptional hospitality skills. Must have a minimum 1 year customer service experience, preferably as a hotel Front Desk Agent. Able to properly assist all guest, accurately process all checking in/out, assisting with needs & providing the wow factor! This is a ful
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About This Job

Job overview

As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. This is a Full Time, evening position with the ability to work weekends and holidays.

The ideal candidate will: 

  • Have one year of hotel, customer service experience.
  • Have strong leadership skills, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Previous OnQ experience a plus.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with other hotel service efforts as directed by the Front Office leadership team.
  • Provides a professional image at all times through appearance and dress.
  • Must be able to work a Full Time schedule, with flexible evening shifts to include Weekends and Holidays, based on business demands.

Online application must be completed for consideration. Resume is optional.

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About This Employer

DoubleTree Resort by Hilton Hotel Entrance to Universal Orlando

5780 Major Boulevard
Orlando, FL 32819

(407) 351-1000

742 Room Hotel

doubletree3.hilton.com

At A Glance

We are within walking distance of Universal Studios Florida, Islands of Adventure, Universal's Volcano Bay™ Water Park and CityWalk. As a Universal Partner Hotel, we are located at the entrance to Universal Orlando™ Resort and near popular attractions such as The Mall at Millenia, Premium Outlets Orlando, SeaWorld® Orlando and Walt Disney® World Resorts. 

Our Universal Partner Hotel has multiple restaurants on property, Starbucks serving all the favorite beverages, Sunshine Cafe offering a full breakfast buffet, fresh dough pizza at Pizza, Burgers & More or a wide variety of American Cuisine at our American Grill.

Scheduled transportation to Universal Orlando Resort™, SeaWorld Orlando®, and Aquatica is available. Schedule is based on regular park operating hours and does not run continuously and space is limited. Guests can visit the Universal Partner Hotel Vacation Planning Center in the lobby for more details. The Vacation Planning Center is staffed with experienced Universal Orlando Resort™ Vacation Planners ready to help with ticket orders, redemptions and whatever else guests may need to make their vacation extraordinary.

  • Near Universal Studios Florida™, Universal's Islands of Adventure™ and Universal's Volcano Bay™ Water Park offering Bonus Benefits and Universal Orlando hotel deals
  • 4 on-site restaurants, including Starbucks and bars 
  • Jr. Olympic heated swimming pool, kid zone and fitness center 
  • Located within 20 minutes of Orlando International Airport, 10 minutes from Orange County Convention Center
  • Complimentary internet in rooms, business center and common areas
  • 63,000 sq. ft. of flexible meeting space including 19,624 sq. ft. of exhibit space

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.