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Front Desk Night Clerk

posted July 23, 2019

Courtyard/Residence Inn Downtown/Convention Center
Washington, DC
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607213 l

About This Job

The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete.  The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.  This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Pick up, count and maintain bank. Secure bank at all times.
  • Read the log book daily, and record all pertinent information in the log book.
  • Process currency exchange and payments to guest accounts.
  • Process adjustments, rebates, paid outs and credits as required.
  • Operate P.M.S. (Property Management System) and maintain security of system.
  • Verifies and makes corrections to the Room Rate Report.
  • Post and audit Banquet charges. 
  • Adjust outside Vendor activity.
  • Reconcile telephone calls and miscellaneous accounts.
  • Backup computer system files.
  • Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
  • Prints Food & Beverage end of day reports.
  • Audit Food & Beverage cashiers work and correct discrepancies.
  • Audit Rooms Cashiers work and correct discrepancies.
  • Audit all miscellaneous charges. (Banquets, Bars etc.)
  • Verifies package postings on house accounts.
  • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
  • Run Room & Tax verifying that all room rates posted.
  • Verify Cashiers Report to drop log and paperwork.
  • Record room statistics.
  • Close P.O.S. after all work is balanced.
  • Run end of day program and close day.
  • Check that interfaces are up and running.
  • Run daily Flash Reports and distribute accordingly.
  • Run morning reports and backup reports and distribute accordingly.
  • Print express check out folios and distribute.
  • Sign out and brief relief.
  • Review Night Audit checklist and verify that all work has been completed.
  • Restock all printers.
  • Fill out and deposit payment and corresponding checks.
  • Review status of assignments and any follow-up action with on-coming Supervisor.
  • Document maintenance needs on work orders and submit to Manager/Supervisor.
  • Attend monthly department meetings and training sessions as necessary.

Education & Experience:

  • High School Graduate or General Education Degree (GED)
  • One year previous experience in a similar position in a hotel.
  • Must be able to work the overnight shift 11pm -7am.
  • Great customer service skills a must.
  • Must be able to work weekdays, weekends, and holidays.
  • Fossi experience preferred.
  • Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Courtyard/Residence Inn Downtown/Convention Center

901 L Street NW
Washington, DC 20001

(202) 408-5300

504 Room Hotel

www.marriott.com

Courtyard Washington Downtown/Convention Center

ENJOY EXCELLENCE AT OUR DOWNTOWN WASHINGTON HOTEL

Explore an upscale stay at the brand-new Courtyard Washington Downtown/Convention Center. Traveling for work? Our hotel features a well-appointed business center and vibrant meeting rooms that are perfect for productivity. Following a day of meetings, explore nearby attractions including Walter E. Washington Convention Center, Capital One Arena and the White House. Once you've exhausted your day in the nation's capital, find sanctuary in our modern rooms complete with free Wi-Fi, luxurious bedding, amazing views and flat-panel TVs. Awake renewed and enjoy an array of breakfast options in our full-service restaurant, The Delegate. If you're craving more, take a stroll around the neighborhood for other delightful options. For those who love a good workout session, head to our fitness center complete with cardio equipment and a dedicated yoga center. Then wind down with stunning views on our rooftop terrace. Expect the stay you deserve when you visit Courtyard Washington Downtown/Convention Center.

Residence Inn Washington Downtown/Convention Center

THRIVE AT OUR BRAND-NEW HOTEL IN DOWNTOWN WASHINGTON

Set a pace that suits you at Residence Inn Washington Downtown/Convention Center. Whether you are with us for a few days, a few weeks or a few months, your daily routine matters. Find joy in our location near Walter E. Washington Convention Center, the White House and Smithsonian Museums. Following a day strolling through our nation's capital, seek your utmost comfort in our spacious suites complete with separate living areas, a fully equipped kitchen, free Wi-Fi and a courtesy grocery shopping service. When hunger arises, head to our on-site restaurant, The Delegate, or enjoy our location near popular restaurants. After an eventful day, find solitude in our fitness center complete with a dedicated relaxing yoga center. Close out each day with a cocktail from our full-service bar and sip under the stars on our cozy rooftop terrace, a unique destination within itself. Feel the warmth and comforts of home during your stay at Residence Inn Washington Downtown/Convention Center.