posted June 18, 2019Canopy by Hilton Atlanta Midtown
Front Desk & Welcome Enthusiast
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Hello and welcome to Canopy by Hilton Atlanta Midtown, situated in 'the heart of the arts' with Piedmont Park in our backyard. Shops, dining, theatres, museums, nightlife – everything you're looking for is only steps away and our complimentary Canopy Bikes let you explore the area at your own speed. Get introduced to the neighborhood with a local welcome gift at check-in.
At Canopy, we've got you covered. Our Just-Right Rooms bring the Arts District indoors with a signature canopy headboard that's inspired by 'Gone With the Wind' – written and filmed in Georgia. Enjoy free WiFi, a 55-inch TV, refrigerated drawer, Nespresso® machine, and bedding designed exclusively for Canopy for a better night's sleep. Suites offer more space and privacy plus cozy extras like robes and Canopy Socks. Refuel at the filtered spring water stations on every floor and feel better going forward.
Mornings start with an inclusive artisanal breakfast in Xhibit Studio Kitchen & Bar or a Canopy Break Fast Bag delivered to your door. Stop by the café for favorites like Southern mac and cheese and a special blend of Canopy coffee from Atlanta-roasted RevCoffee, and join us at the bar for an evening tasting of local wine, beer or spirits. There's a business zone when work can't wait, and Canopy has several creative meeting spaces for bringing people together both inside and outdoors.