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Front Desk Supervisor

posted June 19, 2019

Hilton Garden Inn Kalispell
Kalispell, MT
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hilton Garden Inn Kalispell

1840 Highway 93 South
Kalispell, MT 59901

(406) 756-4500

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At A Glance

Nestled in the picturesque Flathead Valley of Montana, our Kalispell, TM hotel is conveniently located between the Crown of the Continent, Glacier National Park (30 miles northeast), and Flathead Lake (10 miles south). Kalispell City Airport is adjacent to our hotel, while Glacier Park International Airport (FCA) is just 10 miles north. 

Whether guests are visiting for business or leisure, they'll find everything they need for a wonderful stay. Anyone can host their next meeting or convention in 14,000 sq. ft. of conference and banquet space with catering services. Great facilities such as the indoor swimming pool and complimentary fitness center mean guests will be able to wind down after a busy day working or sightseeing.

  • Adjacent to Kalispell City Airport, 10 miles from Glacier Park International Airport (FCA)
  • 14,000 sq. ft. of meeting space, 8,500 sq. ft. ballroom for up to 700 people
  • Complimentary airport shuttle bus service
  • Blue Canyon Kitchen and Tavern on site