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Guest Service Agent- Driver Part-Time

posted August 18, 2019

Courtyard Alexandria Pentagon South
Alexandria, VA
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730236 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  This position will may also include driving a hotel shuttle van within the local area. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.

  • Previous customer service experience or equivalent training required.

  • Knowledge of PMS systems preferred.

  • A valid driver's license is required, along with a driving record that meets the requirements of our insurance carrier. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Courtyard Alexandria Pentagon South

4641 Kenmore Avenue
Alexandria, VA 22304

(703) 751-4510

203 Room Hotel

www.marriott.com

Our Hotel

Perfect for government and military employees and contractors, Courtyard Alexandria Pentagon South offers an ideal location and an array of modern amenities. With our central location, visitors can easily access the BRAC Department of Defense building, the Mark Center building and The Pentagon. A series of activities and monuments in Washington, D.C. are also near our hotel. Accommodations boast spacious ergonomic workstations and free high-speed Wi-Fi so guests can maintain productivity while in Alexandria. For breakfast and dinner, we invite our guests to head to our on-site restaurant, The Bistro. They can fill up on delectable entrees and pair their meal with Starbucks® coffee and custom cocktails. Visitors can make the most of their downtime and maintain their exercise routine at our fitness center or indoor pool. Our versatile event space is available to have a business meeting and we offer AV equipment and custom catering options. Whether traveling to Virginia for business or leisure, our guests will feel at home at Courtyard Alexandria Pentagon South.