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Front Desk Agent

posted September 18, 2019

Residence Inn Austin Northwest/Arboretum
Austin, TX
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689246 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Austin Northwest/Arboretum

3713 Tudor Boulevard
Austin, TX 78759

(512) 502-8200

84 Room Extended Stay

www.marriott.com

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Our Hotel

Located just 15 minutes from the heart of the city, Residence Inn Austin Northwest/Arboretum is the perfect home base for a Lone Star State escape. Our hotel in North Austin offers quick access to an array of unique attractions, including The Arboretum at Great Hills, one of the area's top shopping centers. The University of Texas is just a short drive away -- ideal for sports fans, visiting parents and prospective students alike. 

Before venturing out to explore the Live Music Capital of the World, guests can fuel up at our free hot breakfast buffet, and come back in the evening for The Residence Inn Mix. We offer a refreshing dip in our outdoor pool, a basketball game or tennis match on our Sport Court, and a 24-hour fitness center, featuring a variety of weights and cardio equipment. After an action-packed day, guests can relax in oversized suites featuring modern decor, free Wi-Fi, plush bedding and fully equipped kitchens.