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Bell/Valet Captain

posted November 21, 2019

Pacific Palms Resort
City of Industry, CA
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1919 l

About This Job

What you will be doing

A Bell Captain is responsible for supervising bell/valet attendants, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Assist in the maintenance, appearance and functionality of equipment

The ideal candidate for this position

  • Must live in the local area or within commuting distance.
  • Must be willing to work a variety of day/night and weekend shifts. 
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations..
  • An energetic personality.
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About This Employer

Pacific Palms Resort

1Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

www.pacificpalmsresort.com

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.