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Room Attendant/Housekeeper

posted September 24, 2019

Hampton Inn Erie-South
Erie, PA
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Widewaters Hotels is looking for Full & Part Time Room Attendants/Housekeepers for the Hampton Inn Erie, PA! Apply today for the opportunity to work with an outstanding and growing TEAM!
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About This Job

Job overview

The Room Attendant is responsible for maintaining and cleaning the guest rooms of the hotel in accordance to hotel standards in a timely manner. The Room Attendant is also responsible for maintaining the floor hallways, carts, linen closets, etc. The Room Attendant is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

The Room Attendant is focused and responsible for the following:

  • Greet guests upon interaction with a warm and friendly greeting.
  • Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
  • Change bed linens and replace towels and other amenities.
  • Wipe down furniture and fixtures; dust furniture, walls or equipment.
  • Process guest items left in rooms according to lost and found policy.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Notifies guest services when service is complete so rooms may be sold. Report any room unable to be serviced within an appropriate timeframe to supervisor.
  • Report needed repairs of unsafe conditions to supervisor.
  • Check for proper operation of all guest room equipment including televisions, cooling system, hair dryers etc. Ensure all is in good working order prior to each day. Report any deficiency to the appropriate personnel to repair.
  • Ensure all guest rooms are secure at all times. This includes checking for proper operation of guest room doors and locks.
  • Report any items requiring maintenance to your immediate supervisor and/or engineering department.
  • Follow procedures for team cleaning and self-inspection programs.
  • Maintain linen cart and supplies in a neat and organized fashion and keep well stocked for the next day.
  • Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
  • Provide a professional image at all times through appearance and dress.
  • Maintain security of equipment, keys and supplies issued each day.
  • Be aware of guests’ needs; assist in providing a pleasant experience.

Requirements

  • Strong Guest Service Skills
  • Must have attention to detail and be customer service oriented.
  • Ability to communicate satisfactorily with guests, management, and co-workers
  • High School degree or equivalent.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • CPR certified preferred.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions. 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Hampton Inn Erie-South

8050 Old Oliver Road
Erie, PA 16509

(814) 866-6800

101 Room Hotel

hamptoninn3.hilton.com

Managed by

At A Glance

Welcome to our Hampton Inn Erie-South hotel. Located just minutes from the Bayfront Convention Center, our convenient hotel in Erie, PA, offers easy access to many fantastic attractions.

Climb up into the 187-foot Bicentennial Tower overlooking Presque Isle Bay and enjoy the beautiful view. Across the bay is Presque Isle State Park, which is a 3,200-acre sandy peninsula. We are Pennsylvania's only 'seashore,' and Presque Isle offers a beautiful coastline and activities including swimming, boating, fishing and hiking. In Erie, admire amazingly well-preserved architecture, enjoy a round of golf at the nearby golf courses or visit one of the many museums in Pennsylvania's only port city.

  • Minutes from Millcreek Mall and other local attractions
  • Just across Peach Street from Splash Lagoon Indoor Water Park
  • Heated indoor pool
  • Erie meeting room, board room and business center