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Front Desk Clerk Part-Time

posted August 7, 2019

Residence Inn Los Angeles LAX/El Segundo
El Segundo, CA
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674330 l

About This Job

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Basic computer skills required.
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About This Employer

Residence Inn Los Angeles LAX/El Segundo

2135 East El Segundo Blvd.
El Segundo, CA 90245

(310) 333-0888

150 Room Hotel

www.marriott.com

Our proximity to LAX Airport is ideal for LA travelers

Welcome to the NEWLY RENOVATED Residence Inn Los Angeles El Segundo hotel. We are the premier choice for all-suite LAX hotel stays in El Segundo. Located just minutes from Toyota Sports Center, Redondo Beach Performing Art, Manhattan Beach, Venice Beach, the LAX Airport and other attractions makes our location your gateway to the beach areas of Los Angeles. Spread out in one of our large suites, start your day with our free hot breakfast buffet, stay productive with our services that include free high-speed Internet and rest easy with luxurious Marriott bedding. This all suite LAX El Segundo hotel features apartment style living with separate living and sleeping areas and all suites are furnished with fully equipped kitchens. The hotel is just a short drive to Marina Del Rey and Malibu. Business or pleasure trips to El Segundo and Manhattan Beach are convenient at our El Segundo hotel that is near companies such as Xerox, SAIC, Mattel, Northrop Grumman, Boeing, Raytheon, Accenture, Sketchers USA and Oracle.