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Rooms Controller

posted September 25, 2019

Hilton Los Angeles/Universal City
Universal City, CA
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The Hilton Universal is looking for a Room Attendant to join our amazing Housekeeping Team. Hilton is ranked by Fortune Magazine as a Best Place to Work in the United States! Please read the information below, submit your application, and come join the Hilton family!
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About This Job

What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

JOB OVERVIEW:

Work closely with the Front Office Team to block and coordinate guest room assignments in order to maximize revenue and efficiencies based on guest arrival and departure patterns, In addition to assigning show rooms, preparing express check-ins, interacting with Sales Managers regarding the proper handling of special groups, interacting with Housekeeping regarding VIP arrivals and expediting rooms, running various reports, and making individual reservations as needed.

DUTIES AND RESPONSIBILITIES:

Monitoring all special requests from Honors Members and Non Honors Members on a daily basis.

Assist With Front Desk with Digital Key if needed

Reviewing and inputting credit card authorizations to ensure all pertinent information is correct.

Prepare keys for groups with special requests such as pre-key

Inspect rooms for VIP arrivals

Balance the house inventory

Pre-assign all Premium rooms and Suites

Review CRM Report and Service Recoveries

Track Honors Enrollments

Prepare Huaying List for room service and Housekeeping

Prepare any special SRP Packages

  • Follow the principles of HILTON

Qualifications and Requirements:

High School diploma or equivalent. Excellent communications skill, strong knowledge of the Los Angeles area and the desire to help and assist others.  Background in Front Desk, Customer Service, and /or Hospitality is preferred.  

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 15 pounds

Handling objects, products and computer equipment

  • Use a keyboard to operate various property management and reservations systems, etc.

Essential:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized daily.
Basic math skills are used very frequently.

Problem solving, reasoning, motivating and training abilities are often used.

Must be available to all shifts ie, days, nights, weekends, and holidays.

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About This Employer

Hilton Los Angeles/Universal City

555 Universal Hollywood Drive
Universal City, CA 91608-1001

(818) 506-2500

495 Room Hotel

www3.hilton.com

At A Glance

Situated just a block away from the entrance to Universal Studios and minutes from Hollywood, the Hilton Los Angeles/Universal City hotel is perfect for travelers looking to explore some of Los Angeles’ greatest attractions. All guest rooms and suites feature attractive decor and have high-speed internet access. The hotel employs a multi-lingual staff, including Mandarin and Spanish.

Keep up-to-date with work at any time in the 24-hour business center. Have a Hollywood wedding in the 16,000 sq. ft. Sierra Ballroom, or hold conferences and meetings in the hotel’s 32,000 sq. ft. of function space. Take a swim in the large outdoor swimming pool and relax in the whirlpool, or keep fit in the modern fitness room, fully equipped with cardio and weight machines. Enjoy local cuisine in the Café Sierra hotel restaurant, which offers California, Continental and Chinese cuisine in a modern, brightly lit setting.