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Night Auditor

posted August 26, 2019

Home2 Suites By Hilton Mt Pleasant Charleston
Mt Pleasant, SC
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654495 l

About This Job

Description

Night owl- loves attention to detail and can still have a bright smile at 6 am! Night Auditor

Join fellow team members in delivering great service to guests in a state-of-the-art hotel!  The Night Auditor completes the hotel’s daily audit process according to company operating policies, procedures, and standards. This process includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics.  The Night Auditor covers the hotel’s Front Desk during the night, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member follows safety and security procedures, handles financial transactions accurately, and maintains required systems and records. 

Core Responsibilities Include:

· Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

· Proficient in administration of applicable property management system

· Complies with uniform, identification, dress and grooming standards

· Maintains a friendly and hospitable attitude with guests and coworkers

· Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility

· Responds quickly and appropriately to emergency situations

· Responds to any guest or security issues according to training

· Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information

· Ensures front desk and office (including files) are maintained in clean and organized manner

· Ensures collections, including credit card and direct bill, are executed in accordance with Company policies

· Maintains proper control over keys, safe deposits, and all Company and guest property

· Ensures reservations are accepted according to Company and brand policies

· Ensures rates are optimized by monitoring competitor occupancy and rates

· Ensures that occupancy is maximized

· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

· Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment

· Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information

· Other duties as assigned supporting guest satisfaction

Requirements

·   Ability to respond quickly and appropriately to emergency situations

·   Experience in accurate cash handling and credit cards

·   Experience in maintaining security of confidential information, including guest registration and credit card information

·   Ability to pass certification tests required to meet brand standards

·   Experience working with a computer, including data entry and basic Accounting

·   Ability to work well with others

·   Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

·   Listening skills to ensure accurate understanding of guest wishes

·   Composure to work effectively under pressure and to address and resolve guest problems or concerns

·   Approachability to encourage effective communication with guests and fellow team members

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About This Employer

Home2 Suites By Hilton Mt Pleasant Charleston

1650 James Nelson Road
Mt Pleasant, SC 29464

+1-843-971 6800

122 Room Extended Stay

home2suites3.hilton.com


Welcome to our extended stay hotel in Charleston, SC

Make Home2 Suites by Hilton Mt. Pleasant Charleston, SC your home away from home. We are located in the heart of Mt. Pleasant with easy access to Charleston's favorite places including beaches, shops, restaurants and historic sites like Patriots Point and Boone Hall Plantation. Make sure to stop by the Front Desk for some useful tips on things to do in the local area. Charleston International Airport is 15 minutes away.

This all-suite Charleston hotel features spacious studio and one-bedroom suites with customizable space and separate living areas. The Working Wall - that's the full kitchen, work area and storage - features movable furniture. Kick back on the sleeper sofa and watch the flat-screen HDTV. If you need to work, do so at the work desk with ergonomic chair and keep in touch with free WiFi. Don’t forget to pack the bowls and leash – Home2 is your pet’s home, too.

At our extended stay Charleston hotel begin your day with a free Inspired Table™ breakfast served daily ranging from fresh fruit and bowls to artisan-style sandwiches. If you’re in a hurry, pick up a snack or some last minute travel essentials from the Home2 MKT convenience store. Socialize in our Oasis that includes an outside grill area. Plunge into the outdoor saline pool or work out in the combined Spin2Cycle facility, where you can run a load of washing while exercising at the same time.