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Front Desk Agent

posted September 26, 2019

Hampton Inn & Suites Bradenton Downtown Historic District
Bradenton, FL
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Widewaters Hotels is looking for a FRONT DESK AGENT for the award winning Hampton Inn & Suites - Bradenton Downtown Historic District, FL! Apply today to join a growing team with limitless opportunities GREAT benefits & EXCELLENT Paid Time Off!!
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About This Job

Job overview

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. 

What you will be doing

  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
  • Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
  • Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
  • Register guests in Reservations/PMS and follow proper check-in, check out procedures.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Manage cash/credit transactions and maintain a personal bank.
  • Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Assists others as needed and special projects, as necessary.

Requirements

  • Associates Degree in Hospitality or Travel & Tourism preferred. 
  • A minimum of one (1) year experience in a front office role.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong Guest Service Skills
  • Able to work on PMS software.
  • Able to communicate effectively with guests, management, and co-workers.
  • CPR certification is a plus.
  • Must be able to stand up to 8 hours at a time.
  • Must have a positive attitude at all times.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Hampton Inn & Suites Bradenton Downtown Historic District

309 10th Street West
Bradenton, FL 34205

(941) 746-9400

119 Room Hotel

hamptoninn3.hilton.com

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At a Glance

Listed on the National Register of Historic Places, The Hampton Inn & Suites Bradenton Downtown Historic District is next to the South Florida Museum and the Bradenton Riverwalk in the heart of downtown Bradenton - a riverfront destination comprising an eclectic mix of arts, culture, heritage and sports. The hotel boasts charming décor, reflective of the culture and historic beauty of Bradenton, including cathedral ceilings, original stone flooring and detailed 1920's glass windows. The historic Main Street, the cultural history museum, baseball, a planetarium, upscale restaurants, the marina and a lively Arts Village are all just a short walk from our Bradenton, FL hotel. The Gulf of Mexico, the beautiful beaches of Anna Maria and Longboat Key are just a short drive away, and Sarasota International Airport is just 8 miles from our historic hotel in Bradenton, FL.

  • A historic hotel in downtown Bradenton, FL, close to cultural and arts venues, park areas, restaurants and sports
  • A short drive to the Gulf of Mexico and beaches at Anna Maria and Longboat Key
  • Eight miles from Sarasota International Airport
  • Free, modern fitness center and outdoor swimming pool
  • Flexible meeting spaces, the latest A/V technology and a free, 24-hour business center