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Front Desk Agent

posted September 26, 2019

Hampton Inn & Suites Jacksonville/Orange Park
Orange Park, FL
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Join our brand new hotel and Excellent Team of Hotel Professionals!
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About This Job

Position Purpose: 

Represent the Hotel to the guest.  Responds courteously and efficiently to the guests needs.  Acts as a source of information about the hotel and the local area.  Assists guest during the arrival and departure.  Responsible for selling rooms and making reservations.  Performs a variety of clerical and office duties, handles departmental accounting and financial transactions, posts payments, charges and credits.  Sets up and maintains records.

Essential Functions:

  • Provides courteous guest service by responding promptly and efficiently to inquires, requests, complaints, and by accurately processing guest mail and messages.
  • Coordinates the delivery of guests services by other hotel departments and outside businesses.
  • Processes all incoming and outgoing reservations and cancellation requests in a timely manner by mail, telephone, in person and via computerized reservation system.
  • Assists guests upon arrival and handles check-in procedures swiftly and accurately.
  • Handles check out procedures swiftly and accurately and assists guests on departure.
  • Accurately handles marketing programs applicable to the hotel and properly presents the programs to the guests.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit.  Operates the departmental cash drawer.
  • Maintains information and communication sources such as computer, telephone information and log books.
  • Operates switchboard equipment that handles incoming calls, wake-up calls and the paging of management staff.
  • Balances bank and paperwork at the end of the shift
  • Checks for high balances, credit card approvals, rate changes, and due outs
  • Familiarizes self with events i.e. what meetings are being held and where.
  • Must be reliable and have reliable transportation
  • Performs other duties and services required by the Front Office Manager.


Specific Job Knowledge, Skill and Ability

Communication                   

Excellent consultative skills with high degree of diplomacy. Must display strong written and oral communication skills. Ability to read and comprehend simple instructions.  Ability to effectively present one-on-one and small group situations to customers, clients and other team members.

Appearance/ Grooming

Team members must present themselves in a professional manner at all times. Grooming standards are stated in the team member handbook.

Reasoning Ability

Team Members must have the ability to apply common sense and understanding to   carry out instructions furnished in written, oral or diagram form. Have the ability to deal with problems involving several concrete variables in standard situations and the ability to address customer personalities in various business situations.                                             

Creativity

Ability to be innovative and identify opportunities for improvement and problem resolution in a diverse and complex business environment. 

Experience 

Previous experience in hotels is strongly preferred but not required.  Background of dealing with and handling the public with tactfulness

Physical

Must be able to lift heavy pieces of luggage, ability to stand for an 8 hour shift. 

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About This Employer

Hampton Inn & Suites Jacksonville/Orange Park

141 Park Avenue
Orange Park, FL 32073

(904) 278-6140

121 Room Hotel

hamptoninn3.hilton.com

At A Glance

Hampton Inn & Suites Jacksonville Orange Park is a contemporary hotel conveniently located in Orange Park, Florida. We are ideally located to all area attractions, entertainment and shopping. Business travelers will enjoy our close proximity to corporate and government offices. We are 20 minutes from downtown Jacksonville and 16 miles from Jacksonville International Airport with easy accessibility to I-295 and Highway 17.

Our Hampton Inn & Suites in Jacksonville offers spacious accommodations with clean and fresh Hampton beds®, large work desk and 49-inch flat screen TVs. Make use of a microwave, mini refrigerator and coffee maker available in every guest room, and keep in touch with free WiFi. For extra space, upgrade to a suite with a dedicated seating area and sleeper sofa.

Start the day right with Hampton's free hot breakfast. Choose your favorite toppings for oatmeal and fresh waffles to accompany hot and cold selections. If you're in a hurry, grab a free Hampton On the Run™ Breakfast Bag available Monday through Friday. At the end of a busy day, take a dip in the outdoor pool or work out in the onsite gym.

Our hotel in Orange Park, FL features 4,200 sq. ft. of brand new meeting and event space. We offer modern equipment and flexible seating for up to 250 guests to hold various Jacksonville events from corporate meetings to conferences and weddings.