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Front Desk Supervisor

posted September 30, 2019

Residence Inn Washington, DC/Dupont Circle
Washington, DC
542737 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.


Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

  1. Supervise the operations of the Front Desk.
  2. Maintain the highest productivity, employee morale and guest service as possible.
  3. Insure that all hotel policies and procedures are followed.
  4. Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  5. Check guests in and out of the hotel according to hotel and/or brand standards.
  6. Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
  7. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  8. Take, modify and cancel guestroom reservations.
  9. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  10. Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
  11. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  12. Maintain cleanliness of Front Office area.
  13. Take, modify and cancel guestroom reservations.
  14. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

  • Previous hotel front desk experience.

Skills and Abilities:

  • Ability to stand for a long period of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
  • Good communication and interpersonal skills.

About This Employer

Residence Inn Washington, DC/Dupont Circle

2120 P Street NW
Washington, DC 20037

(202) 466-6800

107 Room Extended Stay

Our Hotel

A downtown Washington, DC hotel, the newly renovated Residence Inn Dupont Circle is nestled in one of the city's most exclusive and upscale districts. Situated 2 blocks from the Dupont Circle Metro (red line), the hotel is minutes from U.S. government buildings, corporations, embassies, World Bank, universities, tourist attractions, restaurants, and associations. Whether you're traveling for business or leisure, you'll appreciate the extensive amenities and service that distinguish us from ordinary downtown DC hotels. Indulge in all the comforts of home in our spacious and renovated hotel suites, including separate sleep and work areas and a full kitchen. From our breakfast buffet to our evening networking social, you'll enjoy an unmatched guest experience in downtown Washington, DC. In addition, our guests enjoy free Wi -Fi, a business center, fitness center and laundry facilities. Suites and public space renovation completed in May of 2013.