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Assistant Housekeeping Manager

posted September 30, 2019

DoubleTree Suites by Hilton Hotel Phoenix
Phoenix, AZ
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About This Job

Assistant Housekeeping Manager - Job Description

The primary responsibility of the Asst. Housekeeping Manager is to insure cleanliness of all guest suites and maintain standards of hotel. Assist and monitor housekeeping team members in their daily tasks. This position is also required to assist and inspect rooms with housekeeping related duties such as lost and found procedures, answering phones and any other task related to housekeeping, guest service and interaction with housekeeping team members.

DUTIES & RESPONSIBILITIES

  • Lead, train and supervise Suite Attendants and Housepersons to ensure all rooms and public areas meet established cleanliness and quality standards
  • Inspecting vacant suites daily in assigned areas and spot check occupied suites as needed.
  • Ensure all required amenities are stocked daily in each guest suite according to standards.
  • Ensure the guest suite is clean according to standards and that required daily cleaning assignments have been completed, as specified.
  • Monitor housekeeping team members and their daily activities while in suites.
  • Assist housekeeping manager with office duties and back of house duties, as needed, including but not limited to: lost and found, laundry, public area, shipping and daily offices procedures.
  • Monitor payroll reports, work schedules, lost and found program, stock suites and carts and designated inventories
  • Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
  • In the event of the Housekeeping Manager is unavailable, the Supervisor would run the 8 am meeting and also monitor the housekeeping office.
  • Remain positive and helpful when supervising housekeeping team members, always being polite and gracious with requests and/or suggestions for improvement of cleanliness issues.
  • Follow and meet standards for suite quality and cleanliness within allotted times
  • Assist with management of department workforce, including training, motivating employees
  • Maintain a friendly and helpful attitude towards guests at all times.
  • Respond to special guest requests in a timely, friendly and efficient manner
  • Any other task assigned by management.
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About This Employer

DoubleTree Suites by Hilton Hotel Phoenix

320 North 44th Street
Phoenix, AZ 85008

(602) 225-0500

242 Room All Suite

doubletree3.hilton.com

At A Glance

An airport hotel with a resort mindset, our fully renovated DoubleTree Suites by Hilton Phoenix hotel is located less than two miles from Phoenix Sky Harbor International Airport (PHX). Travelers can experience a resort style atmosphere, a warm welcome and our signature DoubleTree cookie upon arrival.

We are located just five miles from the Phoenix Convention Center, the Arizona State University Main Campus and the Arizona State University Downtown Campus. Getting there is hassle-free with a Metro Light Rail Station located just one block away. We are also situated within the Valley of the Sun, making it easy to access major freeways, taking our guests to Tempe, Scottsdale, Chandler or up north to the iconic Grand Canyon.

Guests can start each morning with our delicious complimentary breakfast buffet at BRIX Kitchen + Cocktails. Open throughout the day, BRIX serves dishes packed full of local ingredients. The menu is thoughtfully designed by our award winning executive chef. Our hotel also offers 17 recently renovated meeting and event spaces that are perfect for anyone's next business meeting, reunion, wedding, or celebration.