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Housekeeping Inspectress/Inspector

posted August 1, 2019

Sheraton Albuquerque Uptown
Albuquerque, NM
737810 l

About This Job

Do you have a desire to work in hospitality? If so, considering joining The Sheraton Albuquerque Uptown team! Our team members are dedicated, guest-focused, hard-working hospitality professionals who are empowered to provide excellent service to all guests and clients of our hotel, including to our internal team members as well! We are currently seeking a PM Housekeeping Inspector/Inspectress who will be responsible for inspecting all guest rooms and ensuring the proper cleanliness of guest rooms, corridors, service areas and linen closets. Responsible for the supervision of housekeeping staff.

Did you know? The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award, the highest level a business can earn! What does this mean? This means that our company offers a host of employee and family friendly benefits! Some of these benefits include:

-A first-class salary and superior benefit packet

-Medical (two options) with vision


-401(k) with 3% company match

-Critical Illness

-Accident Insurance

-Hospitality Indemnity

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Long-Term Disability


-Paid time off (vacation, sick, personal, and personal/medical leave time)

-Free lunch

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Progressive yet fun workplace

-Positive associate relations

-Associate recognition and events, incentives and rewards

-Ongoing training

-Education assistance

-Career progression

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts


Associate will be required to work the PM shift (starting at 3pm) and will include weekends and holidays. Some overtime may be required.


  1. Must have 1-2 years guest room attendant experience as well as supervisory experience, required.



  1. Prepares report with the status of all guest rooms to include guest requests, out of order rooms, show rooms and rooms to be cleaned each day.
  2. Inspects guest rooms for cleanliness, appropriate guest amenities, and the working conditions of all guest rooms.
  3. Inspects and evaluates the physical condition of the establishment. Ensures hotel is cleaned to standards of a 4 diamond property.
  4. Reports all vacant rooms to front desk for resale. Checks all guest room attendant reports.
  5. Submits to management recommendations for painting, repairs, furnishings, etc.
  6. Assists in the inventory of supplies and equipment.
  7. Issues proper keys to authorized personnel. Maintains key control.
  8. Assists in the maintenance of the lost and found program.
  9. Completes reports for the front desk each day.
  10. Assist department manager in maintaining close control and inventory of uniforms, supplies and equipment. Assist in ordering as needed.
  11. Maintain a complete and accurate set of logs.

Staff Management

  1. Hold a pre-shift meeting with staff prior to reporting to stations.
  2. Be prepared for each daily activity and review any variations with management and staff.
  3. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  4. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
  5. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward, discipline and document associate performance and provide timely counseling.  Address associate complaints and resolve problems. 
  6. Supervise the staff and handle associate situations.
  7. Ensure staff is properly groomed and uniformed at all times.
  8. Ensure work area cleanliness is maintained at all times.
  9. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  10. Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
  11. Assist in the preparation of weekly schedules in accordance to guest needs and staff availability.
  12. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
  13. Maintain a complete and accurate set of logs.
  14. Prepare and submit accident or injury reports when needed.
  15. Be a Team Player and encourage the teamwork attitude among staff.
  16. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  17. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
  18. Plan, assign and direct work of associates.
  19. Promote open channels of communication between all hotel departments.


  1. Ensure all associates are safety conscious and trained in safe work practices.
  2. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
  3. Assist the department manager with implementing the proper training program.
  4. Assist with new hire training.


  1. Understand and adhere to budgeted wage and hour limitations for associates.
  2. Attends department meetings and as needed, attends interdepartmental meetings.
  3. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  4. Route associate commendations received from guests to the person responsible for assembling the daily packet.
  5. Notify management of any pertinent information related to shift activities.
  6. Determine the requirements for and the follow up on special groups, VIPs, etc.
  7. Follow supervisor’s instructions and completes other duties as directed or assigned.


  1. Assists guest rooms attendants as needed.
  2. Assists with inventory as needed.

This position will require a criminal background check and drug scree.

Our company participates in E-Verify.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail to or call me to let us know the nature of your request.


About This Employer

Sheraton Albuquerque Uptown

2600 Louisiana Blvd NE
Albuquerque, NM 87110

(505) 881-0000

295 Room Hotel

Our Hotel

Oversized sleeping rooms ideal for meeting attendees, the individual corporate guest or leisure travelers in town for shopping, dining and entertainment. Or guests can stay in and enjoy our Southwestern inspired cuisine in the ABQ Grill, Lobby Lounge , Sol Café (featuring Starbucks) or order room service. Every Friday night the Lobby Lounge features live music and amazing $10.00 specials! During downtime, guests can visit our indoor mineral salt water pool, indoor whirl pool and state of the art fitness center. For our Platinum guests and those that wish to upgrade their stay, we have our amazing Club Lounge featuring complimentary breakfast every morning and appetizers every evening with a full bar for purchase. Plus, our hotel features a beautiful view of the Sandia Mountains from the Club.