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PM Guest Services Supervisor

posted August 2, 2019

Crown Reef Resort
Myrtle Beach, SC
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534930 l

About This Job

PERFORMANCE STANDARDS


CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other resort positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resort’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

FRONT DESK SUPERVISION: Maintain high morale for guest services shift; teach front desk staff how to operate computerized reservations and resort management system; solicit suggestions or input from other members of the front desk team; coach or counsel team members effectively; staff consistently achieves standards for the department; discuss problems with employees as they come up; understand the resort’s human resources policies and procedures; treat all employees fairly; use appropriate staffing levels for work demand; promote resort service standards and policies.


                             

                          ESSENTIAL FUNCTIONS 

Answer guest questions and offer information and assistance.

Answer telephones.

Check guests in and out.

Communicate with other departments to fulfill guest needs.

Maintain work area neat and organized.

Monitor reservations made and house count.

Monitor status of guest accounts.

Report all unsafe conditions immediately.

Update information in the computer systems as needed (i.e., post charges).

Act as Manager-On-Duty when assigned.

Answer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.

Complete other duties as assigned by supervisor to include cross training.

Verify all shift work and deposits.

Assist in the training and development of new Front Desk Clerks.

Attend all mandatory meetings.

Call other resorts in area for room status.

Follow checklist for required duties and timelines.

Read, pass on log and communicate with previous shift.

Run reports and complete them, i.e., high balance, cash basis, etc.

Authorize credit cards and checks.

IQware knowledge preferred. 


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About This Employer

Crown Reef Resort

2913 South Ocean Boulevard
Myrtle Beach, SC 29577

(843) 626-8077

514 Room Resort

www.crownreef.com

About Us

There is only one Crown Reef Resort - featuring the finest accommodations, amenities, and service on the Grand Strand!

Crown Reef Beach Resort and Waterpark is a south Myrtle Beach resort featuring more than 500 rooms, a large conference center, indoor and outdoor water amenities, on-site dining, and so much more. Popular with families, couples, groups and wedding parties, Crown Reef Resort has something for everyone.

Pool Bar and Grill: While you are enjoying a day by the pool, stop by the seasonal pool bar and grill for a cool refreshing drink or a made-to-order burger. 

Loco Gecko Beach Shak: Now open, Loco Gecko Beach Shak features both indoor seating as well as an outdoor oceanfront patio. This restaurant serves up lunch and dinner and offers such items as pizza, burgers, salads, kids’ options and more!

Grab n’ Go Grill and Coffee Bar: The Grab n’ Go Grill and Coffee Bar is located at the oceanfront Town Center amenity area of Crown Reef. Serving up fresh-brewed coffee and grab and go items such as muffins, bagels and all-day grill options, this coffee bar is open for the early morning crowd and beyond.

Swirl Ice Cream and Sweet Shop: The Swirl Ice Cream and Sweet Shop is just steps away from the other in-site dining options at Crown Reef. Great for kids and adults looking to cool down on a hot summer day, this shop features both ice cream and candy options.